Front Desk Intern - Rise Program

To prepare and develop tomorrow’s leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands-on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.

Internships are approximately three to six months long. At the completion of the internship there may be the opportunity for seasonal, full- or part-time employment, however placement is not guaranteed.

The Front Desk Intern will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Intern will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert regarding business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

ESSENTIAL DUTIES AND TASKS:

• Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• Student pursuing a degree in Sports and Recreation Management, Communications, Business, Event Management, Hospitality Management or other relevant area of study
• Experience working in hospitality, food & beverage, hotel operations or related area is a plus
• Strong organizational skills
• Ability to do research, gather content and organize information.
• Proficiency in prioritizing and organizing assignments.
• Ability to meet deadlines and work with internal team members while maintaining a self-directed approach to ongoing projects
• Excellent verbal and written communication skills
• Strong interpersonal skills, work ethic, and professional demeanor
• Demonstrated commitment to customer service
• Able to demonstrate flexibility and adaptability in the workplace
• Ability to collaborate with a diverse population
• Able to demonstrate a positive attitude
• Effectively communicate in English – bilingual is a plus

QUALIFICATIONS

• Enrolled in college/university courses or has graduated within the last six months
• Must be able to secure housing in the location of the internship for the duration of the internship.
• Must be able to pass a background check.
• Must be able to complete entire program without interruptions

International Students

To be eligible, you must be currently enrolled in a college/university in the United States and possess unrestricted US work authorization. Typically, this means international students must be studying on an F-1 or J-1 visa. Please contact your international student advisor if you have questions regarding your eligibility before you apply.