Front Desk Dental Administration

Job description

About Us:

Here at Hampton Roads Pediatric Dentistry, we treat patients like family! We owe our success to talented, caring professionals who share a common vision. We started back in 2007 with a single location, and over the next years, we managed to have the largest footprint in Pediatric Dental Practices in Virginia.

Currently, our team consists of more than 100 clinical and administrative staff – and keeps growing!!! Our Dental Team is consisted of highly driven professionals who are dedicated in providing the best experience to our young patients.

Values:

At Hampton Roads Pediatric Dentistry we believe in focusing on the well-being and comfort of our little patients, ensuring they receive quality dental care with empathy and respect.

Because of this, we pride ourselves on upholding these values in everything we do:

- Quality and Excellence: Striving for excellence in dental services, emphasizing precision and delivering high-quality care to patients

- Integrity: Upholding honesty, and ethical standards in all aspects of practice, including treatment recommendations, billing, and communication

- Professionalism: Maintaining a high standard of professional behavior, from interactions with patients to collaboration within the dental team

- Teamwork and Collaboration: Encouraging a supportive and collaborative work environment among dental professionals and staff to enhance patient care

- Prevention and Education: Promoting oral health awareness and education to prevent dental issues and empower patients and parents to make informed decisions about their oral care

A day in the life:

On any given day at Hampton Roads Pediatric Dentistry you can expect to encounter the following:

- Working Monday – Friday for a full-time role

- Arriving at 7:45AM to be ready to go at 8:00AM

- Working with a driven team of [10] other Dental Professionals

- Caring for patients who are often scared about their visit to the dentist

- Working in an office that provides Patient-Centered Care

- Treating every patient like family

- Assisting through the appointment process, managing phone calls, and handling paperwork

- Coordinating with the dental team for smooth office operations

- Educating Patients, offering post-treatment care instructions, oral hygiene advice, and answering patient questions about procedures

- Improving daily essential tasks such as checking patients in and out of the practice, taking payments, presenting treatment plans, and facilitating appointments

- Understanding insurance terminology, such as co-payments, in-network fees, benefit limitations, and percentage coverages

- Completing Opening and Closing duties as a team

This role is for you if…

• You love working in a fast-paced environment
• You thrive when facing a challenging situation
• You are accurate, precise, and appreciate attention to detail
• You have knowledge of dental terminology, and scheduling techniques
• You love working with pediatric patients
• You can’t live without quality and excellence
• You absolutely love being part of a family
• You want to learn and train to improve your assisting skills on a daily basis
• You understand the importance of treating others like you want to be treated
• Your attention to detail is exceptional and you prefer order and organization
• You are a self-starter and take initiative everyday
• You are driven by results, solutions, and impact

This role is NOT for you if...

• You prefer working solo as opposed to on a team
• You are uncomfortable being in close proximity with a wide variety of people daily
• You do not enjoy working with kids
• Change makes you uncomfortable and you often resist it
• You treat this position as a job and not a career
• You don’t like to accept responsibility

What Winning Looks Like

By successfully joining our team, this is what winning daily looks like:

- We support you in winning by reviewing metrics related to sucessfull scheduling, treatment case acceptance, reappointment rate, meeting provider production goals, and providing training to set you up to succeed!

- Staying on time with your patients throughout the work day

- Receiving positive feedback from patients and parents about their interaction with you

- Being calm and cool-headed with a positive attitude

- Your skills have expanded to take on more accelerated tasks and procedures

Deal Breakers

• If you are not compassionate and caring of patients and parents;
• If you don’t accept constructive feedback for improvement;
• If you don’t see healthcare as an intentional career path
• If you are not able to multitask to efficiently furnish your daily duties

Compensation

Salary: $15.00 - $20.00 per hour (based on experience and skills)

Additional Benefits:

- Paid time off and Holiday Pay

- 401(k)

- 401(k) matching

- Health insurance

- Vision insurance

What’s Next?

Still want to join our team? Great! If you enjoy working with driven team members and are looking to make a difference in the community, apply today! We take culture very seriously, and because of that, when it’s right, it’s right. If after reading the full job description you are thinking, “this sounds PERFECT for me," then we want to get to meet you. When you join the team here at Hampton Roads Pediatric Dentistry you can expect everyday to be a fun adventure that you get to experience with a driven group of really cool people. We strive for excellence in dental services, and hope you will too.

To be considered for this position you can apply here.

If we think you’re a great fit we will reach out to you within 2 days to set up an interview.

Job Types: Full-time

Salary: $16.00 - $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Pediatric
• Dental

Schedule:

• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Prior Medical or Dental Experience (preferred)
• Experience with Dentrix (preferred)

Work Location: In person

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Pediatrics

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Dental office: 1 year (Preferred)

Ability to Relocate:

• Gloucester, VA: Relocate before starting work (Required)

Work Location: Multiple locations