Front Desk Coordinator

Comprehensive Medical Care is seeking a qualified candidate to fill the position of Front Desk Coordinator. We are a multi-specialty, outpatient rehabilitation practice located in Central New Jersey. Our office currently offers Interventional Pain Management, Regenerative Medicine, Physical Medicine & Rehabilitation, Neurology, Chiropractic Care, Physical Therapy, Occupational Therapy and Acupuncture.

Essential Job Responsibilities

• Organizing patient and provider schedules including patient follow-up for missed appointments.
• Clerical responsibilities including sending/receiving/filing patient medical records; communicating with local clinics to obtain lab/x-ray reports, hospital notes, referral information, etc.
• Monitoring and answering phone lines and obtaining patient information/intake and ensuring their medical benefits cover services in question
• Use practice management software to match medical provider’s availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to medical providers prior to each day’s visits.
• Update of the “Five Point Check-List” for evaluations, diagnostics, DME and rehabilitation and Schedule Office Hours.
• Other duties as assigned.

Requirements:

• Knowledge of healthcare and medical practice protocols related to scheduling appointments.
• Knowledge of medical, anatomy and physiology terminology a plus.
• Adherence to HIPAA standards.
• Knowledge of Microsoft.
• Ability to communicate effectively with physicians/clinicians about scheduling preferences.
• Excellent communication skills for both in-person interactions and phone based interactions.
• Ability to produce reports about appointment patterns as needed.

Employee must be able to work evening shifts two times per week at a minimum as the facility's last patient is 7pm Monday - Thursday.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person