Front Desk Coordinator (Part-Time)

PART TIME FRONT DESK COORDINATOR
Monday: 11:30 AM - 3 PM; Tuesday & Wednesday: 8:30 AM - 4:30 PM; Thursday 8:30 AM - 1 PM and Friday 9 AM - Noon.

Job Description:

The Front Desk Coordinator is crucial to the flow of our practice. This member of our team should have excellent communication, organizational, and multi-tasking skills.

Essential duties include, but are not limited to:
· Responsible for receiving inbound calls from prospective patients, advising of services offered, answer questions and schedule appointments.
· Answers telephones, route calls, supplies information, takes message, retrieves voicemails, emails, text messages, patient portal correspondences and forwards information to intended recipients, returns calls in response to any messages requiring follow up per the practice procedures.
· Establishes and maintains patient, provider and client files up to date (i.e., address, phone number, contacts or practice information etc.).
· Accurately collect patient payments and post to patient account.
· Monitor and manage scheduling to meet daily, weekly, and monthly goals.
· Providing exceptional patient care while maintaining a professional, positive, and friendly attitude.
· Ability to be trained in using state of the art technology.
· Working together with the team and our provider to ensure all patient needs are met.

What we are looking for:

· Past dental experience (while not required, it can expedite the training process)
· Excellent verbal and written communication skills and organizational skills.
· A team-oriented, positive attitude and motivational mindset.
· Someone who is compassionate with patients and willing to lend a hand when needed.
· Strong work ethic and dedication.
· Ability to multi-task.
· Ability to provide outstanding professional customer service.
· Can read and understand clinical schedule.
· Ensure completion of the day-to-day tasks.
· Proficiency in Microsoft Office and Google Suites.

Education / Experience:

High school diploma or equivalent
Minimum of 3 year(s) relevant experience in the dental/ medical profession, Front Desk or customer service industry

NOTE: IF YOU DO NOT COMPLETE THE SKILLS TEST(S) YOU WILL NOT BE CONSIDERED FOR THE POSITION.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 24 – 30 per week

Benefits:

• Paid time off

Schedule:

• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person