Front Desk Coordinator

```Job Overview```

As a Front Desk Coordinator, you will be responsible for overseeing the daily operations of the Front Desk area. You will play a crucial role in providing exceptional customer service and act as a liaison, as the first person patients interact with, ensuring smooth communication and coordination between the patients and dentist, hygienist, and staff. This is a key position that requires strong organizational skills, attention to detail, and the ability to multitask in a small dental office environment.

```Responsibilities```

- Greet and welcome guests in a friendly and professional manner and verify/update billing address, insurance benefit plan, and preferred method of contact.

- Manage all incoming calls, voicemail, and e-mail correspondence, answering telephones with a smile.

-Create productive schedules based on daily production goals, managing recare system and unscheduled tx.

-Estimate available insurance benefits for diagnosed treatment and providing accurate estimates on co-pays

-Enroll patients in ideal dentistry by offering financial and scheduling options.

-Verify diagnosed treatment on the patient’s treatment planning module. Clinical staff should enter new treatment plans at the time of diagnosis.

-Collect payments and co-payments from patients, following up on overdue accounts and collections.

-Batch and process insurance claims daily with all necessary attachments and follow-up on outstanding claims and insurance correspondence.

-Receive and process insurance payments and EOBs and balance ledgers accordingly.

-Provide end-of-day daysheet and reports

```Skills```

To excel in this role, you should possess the following skills:

- Strong computer literacy, including solid Dentrix experience to be able to run reports

- Excellent communication skills, both verbal and written

- Exceptional organizational skills with the ability to prioritize tasks effectively

- Attention to detail for accurate record keeping and proofreading documents

- Previous dental experience as a Front Desk and insurance coordinator.

- Ability to remain calm under pressure and handle difficult situations with professionalism

- Strong problem-solving skills to address patient complaints or issues promptly

If you are a highly organized individual with excellent customer service skills, and are also a person with integrity that enjoys people and personal interactions to contribute a positive attitude to our team environment, we would love to hear from you. Join our team as a Front Desk Coordinator and be part of a dynamic team and welcoming environment for our amazing patients. Apply today!

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Expected hours: 36 per week

Benefits:

• Dental insurance
• Paid sick time
• Paid time off

Healthcare setting:

• Dental office
• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Dental office: 2 years (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Chula Vista, CA 91914 (Required)

Work Location: In person