Front Desk Coordinator

Self Esteem Brands, LLC, parent company of Anytime Fitness, Waxing the City, Basecamp Fitness, The Bar Method, and Stronger U, is seeking an experienced and passionate professional to join our talented team as a Front Desk Coordinator. At Self Esteem Brands, we offer a fun, fast growing, inspirational culture that incorporates a flexible, hybrid work schedule.

Overview:

The Front Desk Coordinator is a hybrid role stationed at the Front Desk engaging with employees and guests on the required in office days (Tuesday and Thursday), along with days where the office would require a person to oversee the Front Desk.

Purpose/Impact: (Duties & Essential Functions)

Function – First Impression

• Greeting visitors to the corporate office
• Answering calls in a professional and friendly manner
• Manage and order office supplies
• Handle and distribute all incoming and outgoing mail USPS and FedEx
• Update franchise Dashboards as needed
• Communicate at all levels via telephone, email, and Jira
• Ability to work efficiently out of multiple technology platforms simultaneously throughout the day
• Provide administrative support as needed

Function 2 – Customer Solutions and Compliance

• Answering Customer Solutions Calls
• Creating/answering Jira tickets
• Follow up on various inquiries through various communication channels
• Mediate between clubs/studios and franchises
• Enforce franchise compliance policies
• Process Anytime Fitness member lockouts
• Monitor and audit various reports

Strengths:

• Have an outgoing personality, personable and welcoming as guests and employees come into the office. Be able to start a conversation and be the first person to say "hello".
• Demonstrate organizational and multitasking skills.
• Ability to communicate effectively, verbally and in writing
• Ability to handle stress, exercise good judgment and make sound decisions.
• Strong attention to detail, can-do attitude, self-motivated and able to work effectively in a cross functional, collaborative environment.

Background:

• Two or more years of experience in customer service.
• High school diploma, general education degree or equivalent.
• Two or more years of advanced education preferred.

What’s in it for you:

• Medical, Dental and Vision Coverage
• Unlimited Time off & Fridays off Memorial Day to Labor Day
• 401(K) Savings Plan
• Paid Parental Leave
• Coaching & Therapy Sessions
• Brand Discounts & Reimbursements
• Professional Development Opportunities