Front Desk Concierge

Job Description:

Come join the team at Charleston's most fashionable boutique hotel! The Pinch Hotel is a luxurious, 25-room hotel located in the heart of downtown Charleston, just steps away from shopping, dining, nightlife, and more. We're looking for a passionate individual to join our Front Desk Concierge team and provide exceptional hospitality to our guests. This role encompasses both concierge and hotel receptionist responsibilities. As the company expands with another Charleston hotel opening later this year, there is plenty of room for professional growth.

Job Duties:

- Manage online, phone, and in-person room reservations

- Welcome guests, check them in, distribute room keys, and explain the hotel's amenities

- Take payment from customers

- Respond to guests' issues and complaints in a friendly, timely manner

- Explain local amenities and attractions to guests

- Recommend dining and activities

- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

- Assist customers with the planning of special events

- Arrange specialized services for VIP customers

- Create detailed itineraries for guests, including transportation, restaurant reservations, tour reservations, etc.