Front Desk Concierge

Better Dental is excited to be hiring for a Front Desk. We have office locations in both Apex, Cary and soon to be Chapel Hill. This position may require the need to work at different locations as needed. Currently we are searching for an experienced, dedicated, compassionate, patient focused, and detail-oriented team member. Our team is motivated to do their best for the patient, for each other, and for the practice. Our goal is to build long-lasting relationships with every patient.

This position requires the ability to communicate effectively with patients and teammates. It also requires excellent time management and organizational skills. This position will be required to uphold our standards around patient experience and customer service. Applicant must have a strong work ethic as well as an outgoing personality and positive attitude.

This position will be responsible for, but not limited to the following duties:

• Answer phones
• Answer patient questions
• Confirm appointments
• Verify dental insurance benefits
• Schedule patient appointments
• Proactively work to fill hygiene and operative appointment openings
• Check-in patients when they arrive
• Review treatment plans and financing options with patients
• Check-out patients when appointments are complete
• Process payments for patients
• Perform other Front Desk functions

Our Treatment Coordinators are responsible for building relationships, being a Brand Ambassador for the practice, helping patients understand different treatment options and and removing the barriers of Fear, Finance and Lack of understanding to ensure each patient gets the care they need. In addition, our Treatment Coordinators strategically following up with patients to ensure treatment is scheduled.

This position reports to our Front Desk Lead and partners directly with the supported Operations Lead dentist(s) of the practice, and acts as liaison between the supported practices.

We have great benefits, and a great team/family environment of mutual respect for each other and for others.

Responsibilities:
Responsibilities include (but are not limited to);

• Helping patients understand various phases in their treatment
• Explaining benefits and risks associated with treatment
• Providing financial estimates and arranging payment options
• Following up with prospective patients

acting as a liaison to other offices.

Education and Experience:

• Bachelor’s or Associate’s Degree preferred.
• A minimum of two years of front office experience required, preferably in a dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred.
• Management or supervisory experience, preferably in healthcare
• Knowledge of dental terminology and dental office procedures
• Knowledge of insurance plans and claims processing
• Communication, problem analysis and problem solving skills
• Planning and organizing skills
• Judgement and decision-making skills

Benefits Offered:

In return for providing an excellent patient experience, we offer a great benefits package to include health, vision, and dental benefits and paid time off. In addition, this position is commission based with an exceptional hourly rate.

If this position and our practice sounds like a great match for you, we would love the opportunity to meet you and get to know you better. Competitive starting salary, benefits package, and incentives are offered. Come join our growing dental family and help us continue to improve the lives of our patients.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Experience:

• Dental receptionist: 1 year (Preferred)

Work Location: In person