Address
Form of work
SalaryWe are currently searching for a guest services agent. This position requires open availability in terms of being available to work a mix of mostly second shifts and mid-shifts with occasional first shifts to accommodate requests off. The schedule will be 2-3 days per week. We also have a part time and full time 3rd shift openings available.
First shift is 7a-3p, second shift is 3p-11p and mid-shifts are generally 11a-7p. Third shift is 11p-7a.
As a member of our Guest Services team you will play a critical role in our guest’s first and last impression of the Ambassador Hotel. Our Front Desk agents greet our guests with a sincere, welcoming smile, assist with the reservation, check-in and check-out processes as well as provide exemplary service throughout the guest's visit at the Ambassador Hotel. As a Front Desk agent you will have many opportunities to brighten someone's day.
job duties will include,
- Welcome and serve guests in person and over the phone
- Go above and beyond to provide assistance with solving guests issues
- Use a computer to make reservations, check guests in and check guests out
- Handle cash and credit card transactions accurately and confidently
- Verifying registration, address and credit card information, balancing bank, posting charges
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested
Qualifications,
- Prior experience working the Front Desk at a hotel preferred
- Previous experience using OPERA property management software is a plus
- Stand, sit, or walk for an extended period of time or for an entire shift
- Maintain a professional appearance and manner at all times
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
- Basic mathematical skills and ability to make accurate mathematical calculations
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner
- Ability to access and accurately input information using a moderately complex computer system
- Must be available to work mornings, evenings, weekends and holidays
Employee Benefits,
- Health, Dental & Vision Insurance
- 401K
- Meal Discount
- Room Discount
- Fitness Center
- Free Parking
- Paid Time Off
- Recognition Programs
- Unlimited Employee Referral Bonus
About the Ambassador Hotel:
The iconic neon rooftop sign of the Ambassador Hotel has beckoned guests into downtown Milwaukee's most distinctive travel experience for nearly a century. Beyond a façade boasting one of Milwaukee's finest examples of Art Deco architecture, guests find themselves transported to an era when travel brought the chance to experience something new and exciting. Gleaming marble floors, stylized polished nickel sconces, bronze elevator doors and ornate plasterwork captivate guests with 1920's grandeur from the moment they arrive. Beautifully renovated and seamlessly appointed with every modern comfort, "Milwaukee's Landmark Art Deco Hotel" offers a bridge between the city's legendary past and its cosmopolitan present. A stay at the Ambassador is a stay at a warm, gracious home away from home served by true ambassadors of hospitality.
Job Types: Full-time, Part-time
Salary: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Hotel Front Desk: 1 year (Preferred)
Work Location: In person
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
