Front Desk Clerk

The I'On Club in Mt. Pleasant is seeking friendly and enthusiastic Front Desk Clerks to join their team. The I’On Club is a place where families come together to play, to be healthy, and to have fun. Situated within the beautiful I’On Community in Mt. Pleasant, the club offers best-in-class tennis, aquatics and fitness amenities, excellent food & beverage options, and a thriving social scene within an immaculately maintained facility. Our staff is committed to providing the best in personalized services and programs.... Come and become one of them!

Education and/or Experience

• Associate’s Degree in Hospitality or Business or equivalent relevant experience.
• One year of experience in hospitality or guest services industry.

Job Knowledge, Core Competencies and Expectations

• Check-in and check-out members using club’s property management system.
• Assist members as needed during their visit.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Direct front-desk operations during scheduled shift and reconciles all work from prior shift.

Job Tasks/Duties

• Greets members and guests.
• Answer all telephone calls promptly and courteously.
• Provides schedule and other club information to members and guests.
• Sorts and distributes in-coming mail.
• Maintains supply of club information for members.
• Receives and records guest/non-member payments.
• Completes postings of all charges to member accounts for applicable programming.
• Prepares daily member report for the General Manager’s review.
• Process member check-ins: confirm/cancel reservations, manage amenity keys.
• Process all allowable types of payments.
• Coordinate with housekeeping any immediate needs.
• Works on special projects as assigned.
• Maintains supply inventories for reception area.
• Reports presence of unauthorized visitors in or around club facility.
• Follow established key control and guest security requirements.
• Complete lost and found reports.
• Manage daily shift bank.
• Coordinate members’ requirements with other club departments.
• Performs other appropriate tasks assigned by the Front Office Manager.

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.

If you are a motivated individual who enjoys providing exceptional service to guests, we would love to hear from you. Apply today to join our team of dedicated professionals in the hospitality industry!

Job Types: Full-time, Part-time

Pay: $16.29 - $19.61 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Mt Pleasant, SC 29464: Relocate before starting work (Required)

Work Location: In person