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Form of workHotel Becket, located at South Lake Tahoe, is in search of a full-time Front Desk Clerk! Must have a flexible schedule.
About us:
This is where adventurers come for thrills, families bond at the fire, and lovers come to escape. Our boutique is located in Heavenly Village near all the good stuff of South Lake Tahoe. Come join our property, which is a delightfully uncommon project with extraordinary people!
About Sightline Hospitality
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. At Sightline we bring together people, places, and possibilities to redefine hotel management. Whether big box branded, soft branded, or independent hotels, we believe in soulful stays—the kind that stay with you long after you’re gone.
About You
Our ideal candidate is warm "people-person" who is welcoming and friendly, dedicated, and detail-oriented. Our Front Desk is the hub of service for our guests, and we'd love to find someone who is passionate about providing great service and hosting our guests in South Lake Tahoe. Come join an uncommon project with extraordinary people!
Essential Job Functions
- Answering telephones in a prompt and professional manner and providing assistance to callers
- Taking reservations in person and over the phone
- Reading and responding to hotel email
- Checking guests in and out
- Completing group pre-registrations and key packets
- Posting charges and processing payments
- Communicating with Housekeeping and Maintenance
- Handling mail and coordinating deliveries of messages and packages
- Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
- Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
Position Requirements
- A minimum of one years' experience in a customer/guest service and/or public contact related job is desired.
- Prior hotel Front Desk experience desired
- Must have High school diploma or equivalent.
- Must be computer literate, ideally with a knowledge of Word
- Must have great communication skills
Desired Skills/Aptitudes
- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly and professional manner.
- Independent thinker and a 'quick study'.
- Good team player.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to work well under pressure and handle multiple tasks at once.
- Must be punctual with regular and reliable attendance.
Essential Physical Abilities
- Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
- Remain in stationary position for a maximum eight hours (excluding meal and rest breaks)
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
- Periodically required to work at a very fast pace, under pressure
FULL TIME BENEFITS INCLUDE:
- Medical, Dental and Vision insurance,
- PTO, Sick and Holidays
- 401K retirement benefits
- Commuter Benefits program
- Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio.
Hotel Becket is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
