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SalaryHere at Helio, we develop and manage a robust portfolio of impeccably designed and exceptionally managed residential properties. As both builder and manager, our connection to each property is unique and genuine. We want to hire people who reflect that connection during their shifts and aspire to help us deliver on our promises! We actively encourage each of you to bring your strengths and talents to the table as we work to cultivate and grow our beautiful set of communities. Are you a dedicated, friendly, forward thinking person? Do you have an eye for detail and an easy-going demeanor? Are you a great teammate, always finding yourself going above and beyond? Your efforts will be appreciated here.
Join our Front Desk Team at Venue Residences!
Primary Duties:
- Maintain complete knowledge at all times of move-ins and move-outs, elevator reservations, vendor visits, resident requests, package deliveries, maintenance issues and general building information.
- Detailed note-taking and pass-down of information from one shift to the next on all information related to running of the property. Reviewing the notes from previous shifts to follow up on tasks.
- Escort or direct all residents, visitors and vendors to their desired location in the building with a knowledgable, friendly attitude.
- Obtain general knowledge of community floor plan types and amenities to communicate to prospective residents. Able to gather contact information from prospects.
- Intake and organize all incoming packages, instruct parcel vendors on package locker use and best practices as well as maintain the cleanliness and order of all package areas.
- Resident package delivery for oversized items, to ensure orderly package room. Must be able and willing to lift and maneuver moderately heavy items onto and off of bell carts.
- Manage coffee/beverage stations to ensure all items are stocked, organized properly and aesthetically pleasing.
- Work cohesively and communicate efficiently with a rotating additional team member.
- Constantly maintain a positive, calming presence in the grand lobby ensuring leasing prospects, residents and their guests feel warm and welcomed.
- Property Walks: Ensure the utmost cleanliness of all public-facing areas both internal and external, and note any functional or cosmetic defects, which should be promptly taken care of or reported to the right departments.
- Must have follow-through and the initiative to follow-up with requests and tasks unprompted by management.
- Utilize all functions of computer system according to established procedures and standards. General excel spreadsheet and Apple-product proficiency highly sought. Will be using community management software such as Yardi.
- Maintain our high presentational standards in regards to uniform and personal hygiene.
- Maintain utmost residential and internal company confidentiality.
- Be responsible for the safety and security of Front Desk technology including but not limited to an iPhone, two Macbooks and an iPad.
- Be open to assisting Management and Leasing team with outside projects as necessary.
Qualifications We Look For (but not required):
- At least 2 years of similar role or customer service facing role.
- Must be okay with multi-tasking, attentiveness and managing downtime efficiently. We expect all inquiries to be answered professionally and in a timely fashion.
- Strong problem solving skills and conflict resolution. We want employees who don’t need to be babysat and will take in upon themselves to solve problems where suitable.
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
- Strong communication skills and ability to understand and follow written and verbal instructions.
- The Front Desk Team Member may be required to work evenings, weekends and holidays as needed. Schedule requests are respected but not guaranteed.
Physical Expectations
- Must be able to seize, grasp, turn and hold objects with hands.
- Fast paced movements are required to go from one part of the community to another.
- Occasionally kneel, bend, crouch and climb as required.
- Lifting medium-heavy items on and off of bell carts may sometimes be required.
Why Join Helio?
Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer the ability to grow your knowledge and provide you the space to build your ideal career within the property management industry. Helio also offers competitive compensation packages:
Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund and generous PTO.
Career Development: We are a newly formed boutique luxury apartment developer/operator and have significant plans for the future with over 400+ units in the West Los Angeles area currently in construction or planning at the moment.
Uniform provided unless specified, where-in a generous clothing budget is given.
Job Types: Full-time, Part-time
Salary: $26.00 - $28.00 per hour
Job Types: Full-time, Part-time
Pay: $26.00 - $28.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
