Front Desk Associate

Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is a great opportunity to work in the hospitality industry and contribute to creating memorable guest experiences.

Duties:
- Greet guests with a warm and welcoming demeanor upon arrival
- Check guests in and out of the hotel efficiently and accurately
- Answer phone calls and respond to guest inquiries promptly and professionally
- Provide information about hotel amenities, services, and local attractions
- Assist guests with special requests or needs during their stay
- Handle guest complaints or concerns with empathy and find appropriate solutions
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure smooth operations
- Perform night audit duties as required

Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and computer software applications
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel operations and procedures is a plus
- Bilingual or multilingual skills are highly desirable

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and enjoy working in a fast-paced environment, we would love to hear from you.

Note: All positions must be paid, including internship positions.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Woodbury, NY 11797: Relocate before starting work (Required)

Work Location: In person