Front Desk And Membership Sales

Member Services Advisor | Fort Fitness, LLC

About Fort Fitness

Fort Fitness is a training ground that empowers mental and physical growth. We are Orange County’s only High Intensity Tactical Training (HITT) arena. We disarm workout monotony by offering three premium group training studios in one convenient location. We also provide a fun and nurturing environment for kids in our Cadet’s Club.

Our team is comprised of individuals that are team oriented, aim high to serve our members and each other, thrive in a high energy/fast-paced environment, and are self-driven to continually raise the bar.

About the role of Member Services Advisor

If you are someone who is passionate about a healthy lifestyle, can talk to anyone and thrives by being part of a team in a high-energy environment, then we want to hear from you! This role encompasses more than just selling fitness memberships…it’s about connecting with our clients and serving our community on an unmatchable level.

Responsibilities

● Welcome members and guests promptly, enthusiastically and with a smile to create a friendly, positive environment

● Take care of member requests should they need anything

● Meet and exceed all sales goals and key performance indicators

● Lead studio tours with new client prospects

● Handling members’ concerns in a professional and objective manner with the goal of resolution

● Participating in marketing and outreach events

● Ensuring all areas of the studio are kept clean and organized

● Conduct telephone inquiries/follow up calls/customer care calls

● Follow up and follow through with all prospective clients

● Respond immediately to member requests, inquiries, and concerns

● Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities

● Register all guests into the studio using proper registration procedures

● Work closely with Trainers/Coaches to ensure that members have first-class experience every time they visit

● Wash and fold towels

Candidate Requirements

● Must be attentive, outgoing, positive, friendly and engaging

● Must have outstanding customer service skills

● Must have the ability to multitask and stay organized in a busy, high-energy environment

● Must have excellent verbal and written communication skills

● Flexible schedule availability

● Minimum of a high school diploma is required

● Experience with Mindbody software a plus, but not required

● Must have basic computer skills, including working knowledge of Word and Excel

● CPR/AED and First Aid Certified

Benefits

● Rewarding career to help others

● Growth opportunities

● Performance reviews

● Promote from within by Performance

● Inclusive and positive environment

Fun Perks

● Birthday and Workaversary Recognition

● Team Building events

● Group Outings

● Milestone Awards

● Comfy Staff Lounge to connect with the team

● Merchandise discounts on apparel

● Free membership with access to all workout rooms

Compensation: Hourly + Commission

The compensation of hourly plus commission is typically in the range of $15 to $25/hour (or more) depending on your ability to sell, connect, close, and follow up.

Location: 25252 McIntyre St, Suite A, Laguna Hills, CA 92653

Job Types: Full-time, Part-time

Pay: $15.50 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

License/Certification:

• CPR/AED, First Aid Certification (Preferred)

Work Location: In person