Front Desk Agent - Yellowstone National Park

Overview

Be part of the Front Desk Team in Yellowstone National Park!

We operate 9 lodging facilities with over 2,000 guest rooms spread out over 6 locations in Yellowstone. Guest accommodations include cabins and hotel rooms ranging from rustic to modern. The Front Desk is often responsible for providing the first face-to-face impression to our guests and ensure they are given accurate and in-depth information about their accommodations and the park. Learn more about the Guest Services Department.

 

The Details

• Wage: $15.25/hr 
• Position Type: Seasonal, Full-time

• Season Dates: May 2023 - October 2023

• Schedule: 5 days a week, 2 consecutive days off. Hours may vary depending on business needs, staffing levels, and time of season. Night Shift Positions available. May include weekends, evenings and holidays. Time and a half is paid above 40 hours.

• Location: Throughout Yellowstone National Park

Perks & Benefits

• In-park housing provided including Wi-Fi (very limited bandwidth), laundry, and all utilities ($45.74 + tax per two-week pay period)
• All meals provided at a low cost including breakfast, lunch, and dinner ($170.81 + tax per two-week pay period)
• Employee Recreation Program (planned trips, softball & basketball tournaments, live music, group hikes, yoga nights, and even trips to the rodeo in Cody, WY)
• $350 Referral Bonus for EACH person you refer who gets hired

Get The Scoop from employees on Instagram, Tiktok and Facebook!

Responsibilities

Resposibilities: 

• Resolve guest problems skillfully with a willingness and desire to understand a guest's viewpoint and to take any necessary steps so that the guest is satisfied when they leave.
• Document guest problems and/or complaints using correct forms and procedures.
• Make, confirm, assist, and cancel reservations, including promoting and selling park activities.
• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
• Offer Yellowstone Forever donation, environmental program, and open account cards to guests during the check-in process.
•  Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed during shift at the end of shift.
• Answer telephones within three rings using correct greetings and telephone etiquette.
• Other duties as assigned by Front Desk Manager. 

Qualifications

Required Skills:

• Human relations skills. Must be a "people-person" who thrives on public contact.
• Previous management or supervisory experience
• Knowledge of computer programs such as Microsoft Outlook
• Communication, sales, cash handling, and computer skills required

Physical Requirements:

• Lifting/carrying up to 30 lbs
• Making beds, bending, kneeling, stretching as needed
• Standing for long periods of time and walking up in down stairs as well as outdoors

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Employment Type: OTHER