Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring all necessary information is obtained and accurately recorded
- Answer phone calls and respond to guest inquiries or requests promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage storage, transportation arrangements, and other concierge services
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel staff to ensure smooth operations and excellent guest experiences

Experience:
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication skills, both verbal and written
- Excellent phone etiquette and the ability to handle multiple phone lines
- Bilingual or multilingual skills are a plus
- Familiarity with hotel management systems and phone systems is preferred
- Knowledge of night audit procedures is an advantage

As a Front Desk Agent, you will be the first point of contact for our guests. Your exceptional customer service skills, attention to detail, and ability to multitask will contribute to creating a positive and memorable experience for our guests. Join our team and be part of our commitment to providing outstanding hospitality.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person