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SalaryThe Springhill Suites by Marriott in Grapevine is seeking Guest Service Representatives to start immediately. The selected candidates will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they depart.
The position available is for the EVENING shift 3pm to 11pm . Flexibility to work Monday and Sunday; weekend work is a must. Must have a TX License and be willing to drive shuttle the van.
This is a FULL-TIME position.
The customer service-oriented staff will:
-Check guests into and out of the hotel
-Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.
-Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.
-Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
-Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
-Ensure that the back office, Front Desk, lobby and other common areas are clean and well organized.
-Ability to communicate with public, hotel staff and management in a professional manner.
-Initiate, monitor and accurately complete shift checklists for proper completion of tasks.
-Provide effective communication to all departments.
-Effectively coordinate relocation of guests when necessary.
-Maintain a high level of professional appearance and demeanor
-Perform other tasks as needed
Job Requirements:
-Strong customer service skills.
-Follow/enforce company policies and procedures.
-Resolve problems in professional manner.
-Valid TX Drivers License for guest shuttle
-Willingness to drive Shuttle Van
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
