Front Desk Agent

About us

We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized Front Desk area
- Assist with administrative tasks such as filing, data entry, and record keeping

Skills:
- Excellent guest relations skills to ensure a positive experience for all guests
- Bilingual proficiency in English and another language to assist international guests (preferred)
- Familiarity with phone systems and ability to handle multiple calls simultaneously
- Strong customer service skills with the ability to anticipate guest needs
- Knowledge of Front Desk operations and hospitality management principles
- Professional phone etiquette and communication skills
- Ability to work well under pressure in a fast-paced environment
- Multilingual abilities are a plus

If you have a passion for providing exceptional customer service, enjoy working in a dynamic environment, and have the necessary skills, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work Location: In person