Front Desk Agent

Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized Front Desk area

Experience:
- Previous experience in customer service or hospitality preferred
- Familiarity with hotel reservation systems is a plus
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in using phone systems and basic computer applications

At our hotel, we value exceptional guest service and strive to create a welcoming atmosphere for all our guests. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. If you have a passion for guest relations and are skilled in handling phone systems, we would love to hear from you.

Join our team today and enjoy competitive pay, flexible scheduling, opportunities for career growth, and a supportive work environment.

To apply, please submit your resume along with a brief cover letter highlighting your relevant experience. We look forward to reviewing your application!

Job Types: Full-time, Part-time

Pay: $11.50 - $12.50 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Application Question(s):

• Reliable Transportation is a MUST
• 18+ Years Of Age
• NO Criminal History i.e. Felony's
• Hotel History must be in resume or will reject

Experience:

• Hotel: 1 year (Required)

Work Location: In person