Front Desk Agent

Take the next step in your hospitality career with us at Exploria Resorts as a Front Desk Agent. Our company is known for making its employees feel valued, appreciated, and part of a tight-knit community. As a Front Desk Agent, you'll take on a pivotal role in creating memorable guest experiences, making you an ambassador for our brand. Our current employees love their jobs, as they feel recognized, listened to, and respected, and we have no doubt you will too!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and family discounts, growth opportunities, and more!

Front Desk Agent

Full-Time
$15.00/hour
Open Availability

Location: Gatlinburg Town Square by Exploria Resorts & Mountain Meadows by Exploria Resorts

Job Summary:
The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by assisting with the reservations. They provide a welcoming attitude and are proficient in all service questions and requests.

Responsibilities and Duties:

• Assist guests with check-in and check-out procedures
• Assist with walk-in reservations
• Answer incoming calls and field to appropriate departments
• Respond to all inquiries both over the phone and in person
• Make key cards and replacements for rooms
• Resolving issues for guests
• All other duties assigned by management

Qualifications and Skills:

• High School diploma or equivalent
• Customer service experience
• Timeshare experience preferred
• Basic proficiency in Microsoft Word, Excel, and Outlook

Required Competencies:

• Must be able to convey information and ideas clearly, both orally and written.
• Must work well in fast-paced, high-pressure situations.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.

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Exploria Resorts Recruitment Form

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person
• Resort

Ability to Relocate:

• Sevierville, TN: Relocate before starting work (Required)

Work Location: In person