Company

Courtyard By Marriott - DentonSee more

addressAddressDenton, TX
type Form of workPart-time | Full-time
salary Salary$13.00 - $14.50 an hour
CategoryReal Estate

Job description

The Courtyard by Marriott in Denton is seeking Guest Service Representatives to start immediately. The selected candidates will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they depart. Weekends are a must.

The position we are looking to fill is Full-Time, working either mornings 7am - 3pm or evenings 3pm to 11pm. You must be willing to work weekends.

The customer service oriented staff will:

-Check guests into and out of the hotel

-Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.

-Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.

-Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.

-Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.

-Ensure that the back office, Front Desk, lobby and other common areas are clean and well organized.

-Ability to communicate with public, hotel staff and management in a professional manner.

-Initiate, monitor and accurately complete shift checklists for proper completion of tasks.

-Provide effective communication to all departments.

-Effectively coordinate relocation of guests when necessary.

-Maintain a high level of professional appearance and demeanor

-Perform other tasks as needed

Job Requirements:

-Strong customer service skills.

-Follow/enforce company policies and procedures.

-Resolve problems in professional manner.

-Valid Drivers License for guest shuttle

Job Types: Full-time, Part-time

Pay: $13.00 - $14.50 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends as needed

Work setting:

  • In-person

Work Location: In person

Benefits

Paid time off, Employee discount, Flexible schedule
Refer code: 8023023. Courtyard By Marriott - Denton - The previous day - 2024-01-30 17:17

Courtyard By Marriott - Denton

Denton, TX
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