Front Desk Agent

Front Desk Agent

Duties:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a professional and timely manner
- Process payments and maintain accurate records of guest transactions
- Assist with booking reservations and managing room availability
- Collaborate with other hotel staff to ensure a seamless guest experience

Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to address guest concerns or issues

If you are a friendly, customer-focused individual with excellent communication skills, we invite you to join our team as a Front Desk Agent. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable.

We offer competitive pay, flexible scheduling, and opportunities for career growth within our organization. If you are interested in this position, please submit your application along with your resume. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person