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SalaryWe are currently looking for a full time Front Desk Agent / Reservationist who has hotel experience to join our team at the Sheraton Agoura Hills .
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, debit, or credit. Process all check- outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors/managers.
The Hilton Mission Valley is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Sheraton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Qualifications and Skills
The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction. Include holding a High School diploma or equivalent, plus one year Front Desk/guest service experience including some supervisory training/experience. Must be able to work weekends, and/or holidays and rotating shifts AM/PM
The minimum qualifications for this position are:
- Must be 18 or older
- Must have at least one year of Front Desk hotel experience
- Eligible to work in United States Punctuality
- High school degree or equivalent
- Strong computer skills (Microsoft, excel, outlook)
- Pleasant telephone demeanor
- Able to sit and work at a computer keyboard for extended periods of time
- Ability to handle stressful situations in a calm, professional manner
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Must have the ability to work a varied schedule that may include evenings, nights, and weekend
- Able to stoop, kneel, bend at the waist and reach daily.
- Able to lift and move up to 20 pounds occasionally.
- Ability to stand during shifts
MUST HAVE OPEN AVAILABILITY.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
