Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests, complaints, and issues promptly and effectively
- Maintain a clean and organized Front Desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
- Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:
- Previous experience in a customer service role desirable, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and the ability to handle difficult situations with tact and diplomacy
- Proficient in using phone systems and computer software for reservations and guest management
- Knowledge of hotel operations and guest services
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy
- Flexibility to work various shifts, including evenings, weekends, and holidays

If you are passionate about providing exceptional guest experiences and have the necessary qualifications, we would love to hear from you. Join our team as a Front Desk Agent today!

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Work Location: In person