Front Desk Agent

Job Overview: Front Desk Agent for the handling of all guest interactions, including check-ins, check-outs, reservations, and guest requests with the charge to build lasting and memorable relationships, and to ensure our guests have an outstanding stay.

Make a connection: Show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.

* Be helpful: Familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way.

*Be efficient: Take ownership and play your part to get things done by making things easier for guests; doing as much as possible in advance and multi-tasking when you need to.

Duties and Responsibilities:

Financial Returns:

* Ensure all financial transactions are verified and balanced on a daily basis.

* Confirm credit card and payment method at check-in/out.

* Uncover leads from in-house guests, reservations, and operate as an integral member of hotel Sales team.

Teamwork:

* Responsible to know, understand, and fulfill the InnTrusted Mission Statement.

* Create guest satisfaction by providing fast, friendly, and genuine hospitality.

* Give personal attention, take personal responsibility, and use teamwork when providing guest service.

* Complete shift checklist.

* Stay current with developments by reviewing and updating the communication log.

* Respond to all emergency situations in accordance with established policies and procedures.

* Responsible for maintaining hotel key security system.

Guest Loyalty:

* Assist guests with basic knowledge of local area to facilitate guest needs such as giving directions, identifying local attractions, etc.

* Offer guests upgraded room types and promote hotel amenities, food and beverage outlets, and other services.

* Promote and market our reward/frequent stay program.

*Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.

Physical Requirements:

* Walking and standing required throughout the entire shift.

* Reaching, bending, carrying, stooping.

* Lifting up to 50 pounds.

* Continuous use of keyboard and telephone

Job Type: Part-time

Pay: From $13.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person