Front Desk Agent

Do you enjoy helping others? Do you work well as part of a team member yet independently? What's your passion? Whether you're into sports, shopping or music, at the Country Inn & Suites by Radisson we're interested in YOU. At our hotel, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

The award-winning Country Inn & Suites, in the heart of Lacrosse, is seeking an energetic and detail oriented Part-time or Full-Time Front Desk Representative who is looking to be a part of our fun and dynamic Front Desk team. The position entails running financial reports, balancing guest accounts, checking guests in/out, informing guests of local attractions/sights, resolving guest issues and concerns all while providing exceptional customer service. The position requires working a variety of shifts, during the week and on weekends from either 11:00pm-7:00am (Night Auditor) and/or 3:00pm-11:00pm with some flexibility. The rate of pay will be vary depending on a work experience. In addition to checking guests in and out of our hotel, you provide exceptional service, answer questions about the area and our hotel both in person and over the phone and manage the overall experience for our guests from a warm welcome to fond farewell.

Responsibilities:

• Greeting and engaging all guests while taking personal action to accommodate their individual needs.
• Creates an unending energetic environment for our guests and team members.
• Reviews all guest reservations and plans their accommodation accordingly.
• Processes financial transactions and arranges special billing needs when necessary.
• Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area.
• Manages all guest concerns or requests diligently and without hesitation.
• Communicates effectively with all hotel departments to guarantee a seamless guest experience.
• Prepares daily logs summarizing communications for management and other shifts.
• Responsible for answering and fielding all calls to the hotel, both internal and external.
• Maintains the confidentiality and respect of our Lacrosse business patrons.
• Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks whenever needed.

Requirements:

• Computer skills
• Experience in an Opera property management system is a benefit
• Strong verbal, written and interpersonal skills
• Strong attention to detail
• Commitment to exceptional service in any situation
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends

Physical Requirements:

• Ability to stand for long periods of time
• Ability to hear with 100% accuracy with correction
• Ability to stand and exert well-paced mobility for an eight (8) hour shift
• Must be able to squat, bend, kneel and twist on an ongoing basis

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Visa Requirements: All candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.

Job Types: Full-time, Part-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person