Front Desk Agent

Our property is seeking a Guest Service Representative to join our team. We’re looking for an ambitious, hardworking professional who loves attending to our Guest’s needs. A GSR serves as our guests’ first point of contact as well as aids in managing all aspects of their accommodation. The GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. A flexible schedule and a willingness to work with multiple departments is imperative.

Essential Job Functions / Key Responsibilities:

• Greet Guests, Complete Check-In’s and Check-Out’s, provide guests with any hotel information that they may need during their stay.
• Respond to Guest Inquiries, Concerns, Needs, Complaints.
• Ensure that all exterior hotel entrances are properly secured.
• Complete the hotel audit process, and balance end of day reports from day shifts.
• Answer phones and make, cancel, and modify guest reservations.
• Balance cash drawers and perform safe drops.
• Stock and organize desk supplies and hotel marketplace in accordance with FIFO.
• Setup and clean meeting and event space as needed per reservation.
• Maintain coffee bar and refresh as needed.
• Clean and maintain public lobby areas to ensure property standards.
• Compose detailed emails regarding guest issues, requests, and hotel operations.
• Computer Skills including experience with Microsoft Windows and Office Suite is required.'

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Evening shift
• Holidays
• Night shift

Ability to commute/relocate:

• Beavercreek, OH 45431: Reliably commute or planning to relocate before starting work (Required)

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person