Front Desk Agent

Shilo Inns is the largest independent, privately family-owned and operated hospitality company in the western United States. Each Shilo Inn has been designed to offer quality guest comfort at an affordable price. Our philosophy, commitment, and mission are to provide the ultimate in genuine friendliness, along with clean, comfortable rooms and suites, all at an affordable price. Shilo Inns friendly, “attention to detail” oriented staff are dedicated to living up to Shilo’s motto of “Affordable Excellence”. More than 95% of all Shilo’s guests return and refer other guests.

Our Shilo Inn Killeen, Texas, is looking for an outgoing, energetic, and customer service focused Front Desk Agent to join our team. As the first face, most of our guests will see upon arrival to our hotel, it is your duty to warmly and enthusiastically greet our guests and assist them with check-in/out to ensure they are comfortable and feel welcome.

This position will be responsible for providing exceptional customer service to all guests of the hotel as well as completing tasks associated with the hotel’s daily operations. Come flourish with our team and be part of a company that appreciates the hard work and dedication of our employees.

Responsibilities include but are not limited to:

• Checking guests in and out of the hotel using the hotel property management system

• Provide exceptional customer service.

• Promote the Shilo Star Rewards loyalty program

• Address guest’s special requests and transactions in an efficient and timely manner.

• Handle multi-phone line systems while demonstrating proper telephone etiquette.

• Communicate with all departments and ensure that all guest requests are fulfilled.

• Must be able to recite the Shilo Pledge

• A positive attitude towards your work and co-workers is a must

• Promote hotel services and amenities

Work Remotely

• No

Job Type: Full-time

Pay: $11.30 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service: 5 years (Required)

Work Location: In person