Front Desk Agent

Job Summary:

As a Front Desk Agent at our golf resort, you will be the first point of contact for our guests, ensuring their arrival and stay is a seamless and enjoyable experience. You will play a crucial role in providing exceptional customer service, assisting with guest inquiries, and helping to create lasting memories for our patrons.

Key Responsibilities:

Guest Services:

• Greet guests with a warm and friendly demeanor upon arrival.
• Check-in and check-out guests efficiently, providing detailed information about resort amenities, golf facilities, and services.
• Handle guest requests and inquiries promptly and professionally.

Reservation Management:

• Manage room reservations, ensuring accuracy and adherence to resort policies.
• Coordinate group bookings and golf packages, if applicable.
• Maintain up-to-date knowledge of room availability and rates.

Administrative Duties:

• Maintain the Front Desk area in a clean and organized fashion.
• Handle guest billing and payment processing accurately.
• Prepare and distribute daily reports and correspondence.
• Assist in maintaining inventory of supplies and amenities for guests.

Communication:

• Act as a liaison between guests and other resort departments.
• Relay important messages and information to guests and staff.
• Provide clear and concise directions and recommendations to guests regarding local attractions and dining options.

Problem Resolution:

• Address and resolve guest complaints or concerns in a professional and timely manner.
• Escalate issues to management when necessary.

Safety and Security:

• Follow security and safety protocols, ensuring the safety of guests and the resort property.
• Monitor the lobby and report any suspicious activity or incidents.

Qualifications:

• Previous experience in customer service, preferably in a hotel or resort setting.
• Strong communication and interpersonal skills.
• Proficiency in computer software, including property management systems (PMS).
• Knowledge of golf and golf resort operations is desirable.
• Exceptional organizational and multitasking abilities.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Job Type: Part-time

Pay: $15.50 - $18.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person
• Resort

Work Location: In person