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SalaryThe Hampton Inn Encinitas - Cardiff Beach is looking for a Front Desk agent.
Our Front Desk Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Our candidate must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to be successful.
Below is a list of job duties associated, but not limited to, the Front Desk agent position, and serves as a guideline for the position:
- Register guests and assign rooms, accommodating special requests whenever possible.
- Check guests out efficiently.
- Assist in pre-registration and blocking of reservations when necessary.
- Comply with unit cash handling and credit policies and procedures.
- Complete daily checklist tasks.
- Comply with room selling strategies, cancellation procedures and walk procedures.
- Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas. Have a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
- Offer the hotel guests the best possible service through courteous and proper phone answering procedures.
- Handle all emergencies according to established procedures.
- Ensure all customer complaints are recorded and handled appropriately and in a timely manner.
- Have knowledge of hotel rates, discounts, and how to handle each one accordingly.
- Have working knowledge of reservations and PMS procedures. Know cancellation procedures and walk procedures.
- Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
- Additional duties as assigned.
*Experience with Hilton preferred but not required.
*MUST BE ABLE TO WORK OVERNIGHT SHIFTS AND WEEKENDS.
Job Type: Part-time
Pay: $19.00 - $23.00 per hour
Schedule:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
