Front Desk Agent

Front Desk Agent

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Experience:

- Previous experience working in a Front Desk or customer service role is preferred
- Familiarity with phone systems and hotel reservation software is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Bilingual or multilingual skills are an asset

Join our team as a Front Desk Agent and be part of our dedicated staff committed to providing exceptional hospitality services. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable.

In this role, you will handle guest check-ins and check-outs, answer phone calls, assist with reservations, and provide information about our hotel facilities. Your friendly demeanor, excellent customer service skills, and attention to detail will contribute to creating a positive guest experience.

We offer competitive pay rates and opportunities for career growth within the hospitality industry. If you are passionate about delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you.

Apply now to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: From $14.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Morning shift

Work setting:

• In-person

People with a criminal record are encouraged to apply

Work Location: In person