Front Desk Agent

We are looking for team players to join us at Best Western St. Louis Airport North Hotel & Suites in Hazelwood, Missouri where exceptional hospitality and guest satisfaction are at the heart of everything we do. As a renowned name in the hospitality industry, we strive to provide memorable experiences for our guests while creating a positive and rewarding work environment for our employees.

We are currently seeking a dedicated Front Desk Agent to join our team! As a Room Attendant, you will play a crucial role in maintaining the highest standards of guest satisfaction and comfort for our guests. Get paid weekly!

If you are ready to contribute to a renowned name in the hospitality industry and be part of a team dedicated to guest satisfaction, please submit your application today. We look forward to hearing from you.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. We pay our team WEEKLY.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like AutoClerk PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person