Front Desk Agent

We are seeking a dynamic and customer-focused Bilingual Front Desk Agent to join our team. The ideal candidate will be fluent in both English/Spanish and possess excellent communication skills, professionalism, and a passion for providing exceptional customer service. As a Bilingual Front Desk Agent, you will be the first point of contact for our guests, responsible for ensuring a positive experience from check-in to check-out.

Responsibilities:

• Greet guests warmly and assist them with check-in and check-out procedures courteously and efficiently.
• Answer incoming calls and respond to guest inquiries promptly and professionally, providing information about hotel services, amenities, and local attractions.
• Manage reservations, including booking, modifying, and canceling guest room reservations accurately and efficiently.
• Handle guest requests and concerns promptly, escalating issues to management when necessary to ensure guest satisfaction.
• Maintain a clean and organized Front Desk area, including the lobby and guest service areas, to present a welcoming and professional environment.
• Assist with administrative tasks such as processing payments, preparing reports, and maintaining guest records accurately.
• Collaborate with other hotel departments to ensure seamless communication and guest satisfaction throughout their stay.
• Act as a liaison between guests and other hotel staff to facilitate smooth operations and resolve any guest-related issues.
• Stay informed about hotel policies, procedures, and special promotions to provide accurate information to guests.
• Uphold the hotel's standards of service excellence and contribute to a positive work environment through teamwork and collaboration.

Qualifications:

• High school diploma or equivalent required; additional education or certification in hospitality management is a plus.
• Fluent in both English and Spanish (written and spoken) with the ability to effectively communicate with guests in both languages.
• Previous experience in a customer service or hospitality role preferred.
• Strong interpersonal skills and the ability to interact with guests from diverse backgrounds in a friendly and professional manner.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proficient computer skills, including experience with hotel reservation systems and Microsoft Office Suite.
• Ability to remain calm and composed under pressure and adapt to changing priorities in a fast-paced environment.
• Flexibility to work varying shifts, including weekends and holidays, based on the needs of the business.
• Positive attitude, team player mentality, and a genuine desire to provide exceptional service to our guests.

Join our team and be part of creating memorable experiences for our guests every day!

Job Type: Full-time

Pay: $15.97 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Free parking
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Morning shift
• No weekends

Work setting:

• In-person

Ability to Relocate:

• Peachtree Corners, GA: Relocate before starting work (Required)

Work Location: In person