Company

TOWNE PLACE SUITESSee more

addressAddressFort Wayne, IN
type Form of workPart-time
salary Salary$14.50 an hour
CategoryReal Estate

Job description

POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.

PRIMARY RESPONSIBILITES:

  • Receives shift instructions and drawer from Manager and reviews Front Desk Log.
  • Counts and verifies bills and coins in drawer.
  • Generates current house status and pre-registration report.
  • Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
  • Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
  • Verifies guest history information, issues guest room key, and answers guest inquiries.
  • Answers switchboard promptly, relaying calls and recording messages.
  • Receives and sorts incoming mail and prepares outgoing mail.
  • Pre-blocks and pre-registers groups or tours as assigned.
  • Receives documents and places wake-up calls.
  • Post any and all incidental charges to guest folios.
  • Checks out guests, finalizes folio, collects payment, and obtains guest room key.
  • Resolves customer complaints, recording specific complaint information.
  • Maintains and cleans immediate work area.
  • Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
  • Records significant information to Front Desk Log.
  • Performs other duties as needed or assigned.
  • Maintains compliance with company policies, practices, procedures and safety standards.
  • Inspects all conference rooms and common areas each day to ensure security standards are met.
  • Reports in proper uniform, which is cleaned and pressed.
  • To be familiar with local competition and rates
  • To attend and participate in staff meetings.
  • To handle all incoming reservations and record properly.
  • To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
  • To handle inquiries, both phone and in person, giving property tours when at all possible.
  • To perform daily, area hotel availability checks.
  • Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.
  • Other duties as requested.

Job Type: Part-time

Pay: $14.50 per hour

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

Refer code: 8015501. TOWNE PLACE SUITES - The previous day - 2024-01-30 10:47

TOWNE PLACE SUITES

Fort Wayne, IN
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