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Form of work
SalaryCompany Overview
One of only 17 hotels located on Kalakaua Avenue, Hotel La Croix was built in 1972 as the first Hyatt (“Hyatt Lodge”) in Hawaii. We are looking for motivated team members interested in ground floor opportunity to experience the redevelopment of the hotel into one of the top destination boutique hotels in Waikiki. Hotel La Croix is currently ranked #5 on TripAdvisor for Oahu.
Goal
Hawaii has a lot to offer, the weather, the beaches, the food, the mountains and most of all our people. Our goal is to offer guests a memorable experience by being their advocate during their stay in our Hotel.
Summary
As a Guest Experience Host, one must assist our guests with Love + Aloha in all related functions and maintain a high standard of service and hospitality.
Qualifications
- High school diploma required.
- Bachelors degree preferred.
Prerequisites
- Hospitality, hotel Front Desk, retail, or f&b experience
- Open availability preferred - guest experience is a 24/7 operation, flexibility of schedule is a must
- Positive and cheerful attitude, pleasant personality, enjoys meeting people from all over the world and enjoys helping others.
- College degree in Travel Industry Management, Business or equivalent
Essential Functions
- Point person for the guest experience, pre, during, and post stay.
- Take ownership of the guest experience and delivery a personalized and memorable experience to each of our guests.
- Engaging with guests to offer them a love and aloha experience.
- Delivery anticipatory service by seeking to understand the guests needs.
- Communicate with the appropriate departments for any guest issues.
- Make reservations and engage with guests throughout the reservations and prearrival process.
- Resolve guest issues in a calm and professional manner, providing solutions and making sure all guests have a 5-star experience.
- Develop a relationship with guests and provide services & recommendations for dining, shopping, actives, taxi, shuttles, wake-up calls, etc.
- Be self motivated to improve everyday.
- Have pride your work environment; keep the Front Desk as well as lobby areas clean and well organized.
- Please provide 3 professional references.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
