Front Desk Administrator At Courageous Sailing

Courageous Sailing

Courageous Sailing is a nonprofit community sailing and youth development organization committed to providing people of all ages and backgrounds with opportunities to learn, sail, and enjoy the waterfront. We work at two locations in Boston: the Charlestown Navy Yard on Boston Harbor, and the Historic Jamaica Pond boathouse in Jamaica Plain. Our mission is to transform lives through sailing programs that inspire learning, personal growth and leadership.

Why Courageous?

Working at Courageous is an opportunity to join a close-knit and diverse community committed to fostering a positive educational environment for staff and participants on and off the water.

Courageous Staff receive paid training and professional development as well as recreational access to our fleet of boats which range from dinghies to mid-size keelboats and cruising boats.

By joining our team you will make a meaningful and positive impact on the lives of our participants and will be a critical part of fulfilling our mission to get people from all walks of life out on the water.

Dates/Time: This is a part time seasonal position, with the potential for weekday, evening, and weekend hours. Typical weekday hours are 11am-8pm and weekend hours are 9:30am-8pm, with predictable adjustments for daylight and events.

Position Overview

During the May 1st to October 31st sailing season, Courageous operates a weeknights-and-weekends Adult Sailing Program providing affordable and accessible sailing education to the public.

Our Front Desk is the first stop on site for all who come to use our facilities, the contact point for customers trying to book lessons, and an integral part of our day-to-day operations

Responsibilities

• General:
• Monitor and manage daily bookings, phone calls, emails and other customer service platforms
• Manage instructional, member, and staff schedules
• Manage and maintain digital records including the uploading of physical records into digital data management tools
• Engage with the public and Courageous' members and students to resolve questions and concerns
• Communicate with other Courageous staff in order to keep track of members and boats, instructors' schedules, and boathouse events
• Manage organization and cleanliness of physical Front Desk space, as well as associated digital/informational spaces
• Monitor the weather, members' destinations and locations, boathouse needs, etc.
• Maintain the resources and tools of Courageous in coordination with other staff
• Provide clear, effective and timely communication with leadership staff
• Leave Courageous better than you found it
• Safety :
• Responsibly manage risk so that students, members, and patrons feel comfortable stepping outside of their comfort zones, asking questions and engaging with the facility on various levels
• Communicate and reinforce Courageous’ standards and rules to students members and staff
• Attend all days of staff training and staff meetings and/or complete online training. Job training days are position dependent and vary from position to position
• Exercise sound judgment and decision-making. Assess and mitigate foreseeable hazards
• Enact Emergency Action Plan when necessary
• Respect:
• Maintain the Courageous fleet and facilities by completing everyday tasks such as email and phone response and completing daily checklists
• Cultivate a kind and inclusive community
• Engagement:
• Build rapport with students, members and patrons
• Provide active and engaged feedback to daily questions and interactions
• Lead, facilitate, and participate in on-land responsibilities for general upkeep of the boathouse during down time.

Qualifications

• No sailing or boat handling experience is required.
• Exceptional customer-facing skills and positive attitude.
• Able to build rapport easily with students, members, patrons and coworkers
• Strong computer skills--experience with Google Suite, Salesforce, business software, and backend data management preferred
• 1-2 years of scheduling experience and comfort cross-referencing multiple digital management systems
• Self-starter in terms of completing both immediate customer-service tasks and digital database entry tasks
• Ability to relay needs, issues, and solutions between members, staff, and administration
• At least 2-3 years hands on customer service preferred
• Can effectively work and communicate with a wide variety of age groups and populations from diverse backgrounds
• Positive and enthusiastic attitude
• Comfortable working outdoors, regardless of weather and able to practice proper self-care and energy management for extended periods of time
• Able to maintain composure, exercise sound judgment and decision-making, and assess and mitigate risk under periods of stress
• Able to communicate clearly and directly
• Comfortable giving and receiving feedback
• Willingness to work weekday evenings and weekends within a consistent schedule.
• Excellent references
• Willing to authorize a federal background check
• Hold, or are willing to obtain before start date, current First Aid and CPR certification

Compensation

The pay range for this position is $18-22 per hour depending on experience and relevant certifications.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: Multiple locations