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Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!
Overview
FRONT DESK ADMIN/RECEPTIONIST
Job Summary: The Front Desk person will help create a welcoming culture by greeting guests professionally and warmly. The Front Desk person will also support the smooth running of the facility by providing administrative support to the Center.
Reports To: Sr. Program Director & shift supervisor, Prince Joshua Avitto Community Center
Location: 876 Schenck Avenue, Brooklyn, NY
Hours: Monday - Friday (hours vary) and Saturdays 9am - 4pm (17-19 hours/week)
Major Duties:
- Create a welcoming environment for youth, families, staff, and visitors alike.
- Greet and announce participants and guests upon arrival and direct them to the appropriate program or service.
- Maintain electronic and/or paper sign-in process.
- Answer and direct all incoming calls to the appropriate staff.
- Assist in the registration of program participants.
- Provide clerical support to center Directors including data entry, class registration, updating documents, etc.
- Assist as needed during special program and agency events.
- Conduct weekly outreach for program support.
- Update bulletin boards and flyers as needed.
- Manage center calendar and promote upcoming events using slideshow announcements and email.
- Send weekly and monthly newsletters.
- Perform other duties as assigned.
Qualifications:
- High School Diploma or GED and minimum 1-year office experience required.
- Bilingual (English/Spanish) preferred.
- Must have business knowledge of Canva, Instagram, Facebook, and TikTok.
- Must have the ability to learn new technologies and systems.
- Must be proficient in Microsoft Office.
- Must have outstanding oral and written communication skills.
- Must have the ability to interact in a positive and courteous manner.
Additional Information
Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.
Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.
We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.
