Front Desk Admin

WHAT WE ARE LOOKING FOR:

Synaptic Pediatric Therapies is seeking a full-time Front Desk Administrator for our Wylie location.

ABOUT US:

Synaptic Pediatric Therapies offers pediatric speech and occupational therapy throughout the Dallas-Forth Worth area. We have a total of 9 clinics and growing! We are built upon family values and genuine, compassionate bonds between our patients and our therapists. We are driven by the children and families we get to serve in our community. We strive to provide the best and most genuine service, and for that same reason, we look for genuine, passionate, and caring staff to join the team.

We are determined to achieve the goals set for our patient’s success with their development and their place in the world!

GENERAL RESPONSIBILITIES:

• Scheduling appointments for patients (new, reoccurring, or make-up)
• Checking in patients daily
• Greet parents and patients as they arrive, ensuring a friendly, welcoming environment and answer their questions in a knowledgeable and friendly manner.
• Manage the reception area, maintain a clean and organized workspace
• Maintain accurate and up-to-date client records in the patient charts
• Prepare new patients files for upcoming appointments
• Ordering office supplies when the inventory is low
• Administrating caseloads for therapists
• Assisting staff with any needs
• Responding to all calls, emails, and walk-ins
• Gathering referrals for new patients
• Completing intake of new patients
• Educate clients on pre-appointment requirements
• Taking payments and ensuring balances are up-to-date
• Tracking and scheduling reevaluations and Initial evaluations
• Communicating with insurance companies as needed
• Verify patients insurance coverage and follow up on benefits/authorizations
• Handle general administrative tasks such as filling, copying, and data entry
• Other administrative duties as required

GENERAL REQUIREMENTS:

• 1-3 years of experience as a front-office administrator
• Experience in a pediatric setting is preferred but not required
• Familiar with using an EMR system, preferred but not required
• Experience with insurance verification
• Must be compassionate and empathetic towards kids/family
• Ability to greet and interact positively with children and all clients
• Excellent communication skills (phone, email, in-person)
• Ability to work independently and as part of a team
• Experience with Google Workspace (Gmail, Docs, Sheets, Drive)
• Strong data entry skills, attention to detail, and solve problems
• Ability to multitask and handle a fast-paced environment
• Must be detail-oriented and organized

SCHEDULE:

Clinic hours are between 9 AM and 6:30 PM. Monday - Friday.

COMPENSATION:

$20 an hour. This is a full-time hourly position. Bi-weekly pay schedule.

BENEFITS & PERKS:

• Immediate access to a 14-day PTO bank
• Paid major holidays
• Access to a health benefits program (Medical, vision, and dental)
• Initial training and ongoing support

This is an immediate opening! Please apply today.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Wylie, TX: Relocate before starting work (Required)

Work Location: In person