Freight Broker Carrier Sales

SUMMARY We are a dynamic and rapidly growing Freight Brokerage company specializing in connecting shippers with carriers to facilitate the efficient and timely transportation of goods across various industries. Our commitment to delivering exceptional customer service and reliable logistics solutions has established us as a leader in the Freight Brokerage industry. As we continue expanding, we seek a motivated and experienced Customer Sales Representative to join our dedicated team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Carrier Relationship Management Establish relationships with carriers, trucking companies, and other transportation providers, including FTL and LTL partnerships.
• Shipment Booking and Coordination: Match available carriers with suitable shipments based on capacity, route, and equipment.
• Documentation and Compliance: Prepare and manage the necessary shipping paperwork, including bills of lading, shipping labels, and customs paperwork.
• Problem Resolution: Address and resolve any issues or challenges during the transportation process, such as delays, damages, or route changes.
• Market Analysis: Stay informed about market trends, pricing fluctuations, and industry development.
• Negotiation Skills: Negotiate rates, contracts, and terms with carriers, providing updates, answering inquiries, and addressing concerns promptly.
• Shipment Tracking: Track and trace all orders booked to a carrier and ensure proper communication and paperwork.
• Team Collaboration: Work closely with other departments, such as operations and customer service to ensure seamless coordination of freight movement and exceptional service delivery.
• Continuous Improvements: Seek opportunities to improve operational efficiency and customer service levels by identifying areas of improvement and implementing appropriate solutions.
• Compliance and Ethics: Adhere to all industry regulations, company policies, and ethical standards in all business dealings.

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems promptly.
• Technical Skills - Pursues training and development opportunities; Strives to build knowledge and skills continuously.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal - Maintains confidentiality.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts team success above own interests.
• Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time
• Supports the organization's goals and values.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Initiative - Volunteers readily; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

No Supervisory duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

• 2+ years (preferred) of Freight Management (Broker) experience for highly competitive keyword groups, with deep knowledge of best practices and concepts
• Experience with a sales funnel and a high level of customer satisfaction
• Excellent verbal and written communication
• Deep understanding of the transportation and logistics industry
• Top-level negotiating skills
• Problem-Solving abilities
• Attention to detail.
• Multitasking and time management
• Ability to use and maintain CRM standards.
• Knowledgeable on freight claims process and procedure.
• Self-motivated and energetic
• Highly organized with a high level of attention to detail

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.