Freelance Account Supervisor - Pharma

Company Description
Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people -with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.
Job Description
Role Summary
Growing Your Influence Account Supervisors actively manage individual client relationships and tracks of work. They are self-directed and pull in the appropriate help as needed. They are skilled at listening for cues and engaging appropriately to improve situations. Carrying out projects to completion successfully, requires the ability to influence the actions of the collective team and ensuring client satisfaction at all stages.
Typical Years of Experience
3-5 years of experience.
Tools

• Microsoft Office
• Experience working within VEEVA is a plus

My Average Day/Week

• Leading client and internal meetings
• Leading client briefing activities
• Leading client presentation preparation
• Leading, preparing and responding to day-to-day client communication/responses on behalf of internal team
• Reviewing all client deliverables for client brand, strategic alignment and alignment to all rounds of client feedback
• Attending and leading 1:1 sessions with clients and internal members

Qualifications

• Bachelor's Degree or higher
• Minimum 1 year managing a pharmaceutical brand

Personal Skills & Behaviors
Leadership

• Actively works to drive team alignment around a set of goals
• Has established a presence on the account/agency that is beyond their immediate track, workstream, etc.
• Responsible for leading at project/track level
• Contributes to healthy and inclusive culture

People/Relationships

• Competent in establishing and nurturing clients relationships
• Actively fosters relationships with peers and surrounding leadership
• Begins advocating on behalf of the team and agency recommendations

Communication

• Increasing ability to grasp complex project level topics (e.g. dependencies, technical aspects, data understanding)
• Uses communications to drive progress and build momentum (e.g. constant updates, focused, action oriented, etc.)
• Able to build persuasive stories to convey simple to complex topics

Client Impact

• Impact
  
  • Takes ownership of routine activities and meetings to influence the messages being delivered and how we interact with the client
  • Accountable for the actions and outcomes contributing to client's goals for specific workstreams
  • Provides support where possible to drive bigger initiatives (e.g. new tracks, briefs, Quarterly Business Reviews, etc.)

• Journey and Experience
  
  • Awareness in how multiple client stakeholders from different perspectives perceive an engagement with us
  • Ensures exceptional delivery of tactics to form/reinforce client rapport (e.g. partner with Delivery, team follow through, reports, meetings, timelines)
  • Monitors and contributes to the building of trust with day-to-day clients that promotes confidence in our ability to deliver

• Engagement Models
  
  • Services: Directly involved with 2-4 types of work (commerce, crm, content)
  • Complexity: Exposure to at least 2 forms of complexity (e.g. Power of One, market disruption, innovation, etc.)
  • Scale: Supporting $1M-$3M in revenue and works with 5-10 client side stakeholders

Business Acumen

• Growth
  • Deepens expertise in 2-3 of our core services and offerings, likely influenced by the workstreams one has been involved in
  • Starts collaborating with cross-discipline team members to cultivate conversations on identifying and/or advancing opportunities
  • Charts out relationship maps with us and our clients

Additional Information
Hourly Range: $50/hour to $82/hour . This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance

• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
All your information will be kept confidential according to EEO guidelines.