Address
Form of workHelp Desk Specialist (Junior)
Level Personnel Qualifications:
- At least one (1) year of experience as a Help Desk supporter.
- Knowledge of ServiceNow ITSM preferred.
- Knowledge of or certification in ITIL Foundations preferred.
Capabilities:
- Perform as a Tier 1 Help Desk support for the TS systems.
- Provides phone and in-person support to users in the areas of e- mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
- Troubleshoots standard problems as they are reported, provides courteous, expeditious service to the customers, and speaks fluent English.
- Works independently and in a team environment.
- Excellent oral communication skills.
- Detail oriented in order to keep detailed notes on tickets.
- Highly organized to keep Help desk tickets order.
