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Form of workAs a Fraud Investigator, your role is to detect and investigate financial fraud by analyzing various data sources. This requires monitoring complex FinTech end-user verification and identification data, account activity, fraud alerts, and external data sources. To be successful in this role, you must have a good understanding of fraud prevention and be able to work efficiently and independently in a fast-paced environment. You should also be familiar with banking products and various payment methods such as cards, ACH, wires, etc. Having a background in data analytics/SQL would also be beneficial. This hands-on, cross-functional role requires someone who is motivated, adaptable, and eager to learn.
What You'll Do- Investigate fraud alerts generated in our case platform and determine whether or not fraud has occurred. This involves analyzing customer accounts and transactional data to identify potential fraudulent activity.
- Draft Unusual Activity Reports (UARs) and escalate them to the partner bank if fraud is identified based on the underlying activity being reviewed;
- Collaborate with cross-functional teams to effectively resolve fraud-related issues.
- Completing complex work assignments with minimal supervision while ensuring quality and accuracy.
- Adhere to all designated timeframes and procedures to ensure on-time and accurate completion of work;
- Willing to cross-train in Chargebacks and KYC reviews to help reduce potential risk and onboarding fraud (e.g., identity theft, account takeover, etc.);
- A highly motivated and adaptable individual with a strong willingness to learn and excel in a dynamic and challenging work environment.
- At least 2 years of experience in fraud operations at a financial institution.
- A Certified Fraud Examiner (CFE) certification would be an added advantage.
- Strong understanding of fraud trends and patterns.
- Analytical skills with impeccable attention to detail and accuracy.
- Excellent communication skills with the ability to interact effectively with others, establish credibility, and demonstrate subject matter expertise.
- Knowledge of SQL/Python/R or general technical skills would be an added advantage as we work with a lot of developers.
Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.
To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.
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