Fraud Analyst, Ecommerce

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

As a Fraud Analyst you will be responsible for monitoring fraud rates, managing fraud plan projections, determining root causes related to unforeseen losses, and leading investigations and action plans related to ongoing fraud incidents. This position will work closely with counterparts in fraud strategy and operations to ensure efficient fraud prevention and remediation methods are deployed to minimize both losses and customer friction/visibility. You will be responsible for assembling regular reporting and presentation material to communicate the status of assigned lines of business to internal and external stakeholders and document new/update existing policies to help guide operational and business decisions. You will also lead projects to implement and evaluate new fraud prevention tools and technologies and help manage internal projects and workload balance within the fraud department.

• Fraud Incident Investigation: Lead and execute swift investigations into suspected fraud events, applying analytical skills to assess claims and transactions for evidence of fraudulent or abusive behavior against products, systems and services.
• Reporting and Communication: Generate comprehensive daily and weekly status reports for assigned business functions and product lines. These reports will be shared with higher management and business counterparts, keeping them informed about ongoing fraud-related activities.
• Fraud Trend Analysis: Analyze and interpret ongoing fraud trends to assess the effectiveness of existing control measures. Identify gaps and opportunities for refinement to proactively combat emerging fraud threats.
• Collaboration: Maintain frequent touchpoints with business counterparts to discuss trends, concerns, and upcoming business initiatives. Collaborate closely with strategy counterparts through daily stand-ups and ideation sessions to brainstorm innovative fraud prevention strategies.
• Documentation Management: Utilize Jira to meticulously document cases, investigations, and prioritization decisions. This documentation will serve as a critical resource for tracking progress and maintaining clear records.
• Fraud Policy Enhancement: Regularly review and propose adjustments to fraud policy documentation based on evolving fraud landscape and industry best practices. Ensure that fraud prevention strategies are aligned with regulatory standards.
• Proof of Concept (POC) Development: Design, perform, and deliver Proof of Concepts (POCs) to test the viability of new fraud prevention techniques and technologies. Provide actionable insights based on POC results.
• Project Management: Drive fraud-related projects by overseeing requirements gathering, follow-ups, ideation, design, and documentation. Coordinate with cross-functional teams to ensure successful project execution.

• Proven experience in fraud detection, prevention, or analysis within a dynamic business environment.
• Experience with online credit/debit card payment fraud and related fraud tooling.
• Knowledge of network dispute liability.
• Strong analytical skills with the ability to dissect complex data sets and identify patterns indicative of fraudulent activity.
• Proficiency in using Jira for documentation and project management.
• Excellent communication skills, both written and verbal, for effective reporting and collaboration.
• Detail-oriented mindset with the ability to manage multiple priorities simultaneously.
• Familiarity with project management methodologies and tools.
• Knowledge of financial regulations and industry standards related to fraud prevention.
• Strong problem-solving abilities and a proactive approach to staying updated on fraud trends.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - #LI-SO1