AddressPosition Purpose:
This position will be responsible for credit card fraud prevention activities for in-store and ecommerce sales. Core responsibilities will include monitoring and designing countermeasures to fraud trends, working with internal partners to understand chargeback trends. Additional responsibilities will include performing order and customer verification for transactions deemed high-risk and responding to customer and store inquiries related to fraud prevention activities and assisting with investigations and ad hoc requests.
Major Tasks, Responsibilities & Key Accountabilities:
30% - Regular review of transaction to identify fraud trends and new fraud rules and/or fraud screening strategies.
30% - Regular review and monitoring of existing fraud rules and collaboration with Fraud Data Analysts and Fraud Managers to modify and update rules
20% - Work with customers and offshore fraud teams via phone and email on escalated orders and customer issues
10% - Work independently or with colleagues to build ad-hoc reporting and presentations of current and past fraud trend activity.
10%- Working cross-functionally with the Asset Protection, Pro, Store Operations and HD.com teams to investigate fraud cases, compromised Home Depot accounts
Nature and Scope:
This position reports to the Payments Fraud Manager
This position has no direct reports.
Environmental Job Requirements:
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
No travel is required for this position
Additional Environmental Job Requirements:
**SHIFT SCHEDULE**
Wednesday - Saturday, 7am to 6pm shift (4 days/week of 10 hours work with a hour lunch)
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Minimum Qualifications:
Intermediate level Excel (Pivot tables, COUNTIF/SUMIF, etc)
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience:
0-2 years
Certifications & Licenses:
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
Experience in building fraud rules and identifying fraud trends
Strong analytical mind-set with ability to detect trends and data anomalies.
Experience in SQL and BI tools (Tableau, PowerBI, Redshift, etc.)
Knowledge, Skills, Abilities and Competencies:
Strong verbal and written communication skills; including customer service and interpersonal skills
Strong analytical skills and problem solving skills
Detailed oriented with an ability to think logically and reasonably
