Franchise Business Success Manager

• Are you a proactive, assertive self-starter with an analytical mind?
• Are you adept at building relationships and leading the way on creating big-picture solutions?
• Do you have the ability to read people and situations effectively, and use influence and direction equally to create outcomes?
• If so, our Franchise Business Success Managerrole may be your ideal fit!

COMPLETE THIS SURVEY TO BE ELIGIBLE FOR AN INTERVIEW: https://go.cultureindex.com/p/iNKt3s1Z3T6hFimO

YOUR MISSION

As a Franchise Success Manager (FSM), you are responsible for collaborating with franchisees in all areas of operations optimization across a multi-unit territory of up to 60 locations. You will partner with franchisees to analyze store performance, identify opportunities for growth, and increase efficiencies. You work with franchisees to develop goals, strategies, and adapt strategies as necessary. Through regular site visits and frequent communication, you will develop and maintain a comprehensive understanding of internal and external factors of success. In order to be successful in this role, you must be passionate about the success of Taziki's restaurants and their people, while also being able to communicate effectively and professionally to location managers, franchise operators, restaurant support center (RSC) staff and executive team members.

YOUR ACTIONS

• Evaluate how the restaurant is performing compared to company policies and procedures, analyze sales and cost data, and provide specific customized direction to improve in these areas
• Conduct quarterly business reviews with franchisees and the executive leadership team to see growth potential and areas of opportunity
• Provide guidance to franchisees to grow their business both within the local community in store and through online sales and delivery
• Build Store Relations by visiting all assigned restaurants at least quarterly depending on performance level, communicating with franchisees via voicemail, e-mail, territory meetings, individual franchise meetings and written communications
• Build Franchisee Relationships in order to be recognized as an asset to the business by conducting business reviews, evaluating performance trends, and examining store profitability to determine priorities and most effective approach with franchisees
• Reinforce brand standards and quality standards based on results of conducted TSAs through collaboration with assigned Standards & Brand Coaches
• Work with franchisees on timely resolution of compliance issues and foster a culture of accountability and proactivity
• Partner with franchisees to identify sales building opportunities; assist franchisees in setting goals and implementing supporting tactics to reach targeted goals.
• Liaise with franchisees and marketing to maintain suitable local marketing initiatives
• Coordinates with training team on field training initiatives
• Assist with new store setup and organization and grand opening procedures as needed
• Build and maintain positive working relationships with all stakeholders (corporate team, franchisees, and vendors) and leverage those relationships to yield positive business outcomes
• Maintain and promote a positive brand image based on Mission Statement, Core Values and Company Objectives
• Follow company policies, uphold professional standards, and perform all work in a manner respectful of others
• Provide leadership and operational solutions at a strategic level during visits and meetings

YOUR RESULTS

• Write and execute an efficient and fiscally responsible quarterly schedule
• Manage travel costs by booking travel a minimum of 14 days in advance
• Coordinate and conduct Business Success Visits based on Total Store Assessment (TSA) performance results
• Determine effective business strategies by identifying growth needs of franchisee and individual store locations to increase profitability
• Professional, clear, and constructive Business Success visit summary completed and sent within 48-72 business hours post-audit
• Support and model all sales initiatives for all restaurants through operational execution and compliance with marketing initiatives
• Utilize Paycor for interdepartmental and cross departmental projects
• Utilize ClickUp for individual task and cross departmental project management
• Utilize Quest for all training and operational standards

YOUR WORK CONDITIONS/HOURS/TRAVEL

Flexible schedule requiring minimum 55-hours weekly of moderate physical activity. Schedule will vary and may include early mornings, evenings, weekends and/or holidays

• Weekly travel may be expected for this position. Distance depends on assigned markets. Trips up to 14 (continuous) days may be required

YOUR TALENTS

You are a proactive, assertive self-starter with an analytical mind. You are adept at building relationships and lead the way on creating big-picture solutions. You have the ability to read people and situations effectively, and can equally use influence and direction to create outcomes. You prefer variety in your day to day work and are capable of structure and organization to stay organized. You have a direct and informational management style, but can inspire and motivate others when needed.

Knowledge, Skills and Abilities

• Excellent leadership and guest service skills
• Excellent listening, verbal and written communication skills
• Strong work ethic with the ability to thrive in a fast-paced environment and remain calm under pressure
• Demonstrated ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners
• Demonstrated track record for flexibility and urgency in prioritizing and organizing projects
• Highly motivated, disciplined, and confident working independently
• Exhibits professional maturity and has the ability to have crucial conversations
• Proficient Excel, Google Suite, and computer literacy skills
• Sound decision-making skills using the Situation/Action/Result (S.A.R) method
• Excellent communication and relationship building skills
• Analytical, critical thinking and problem-solving skills
• Desire to support multiple business owners’ success
• Expert knowledge of Profit and Loss statements
• Knowledge of franchise principles and business operations
• Adhere to all company policies and procedures
• Professional attitude and respect for coworkers, establishment, and the brand
• Enthusiastic about our people, our guests, and our food
• EMBODY OUR CONNECTION VALUE - Caring and engaging
• EMBODY OUR CHALLENGE VALUE - Passionate and urgent
• EMBODY OUR FRESH VALUE - Intentional and innovative
• EMBODY OUR DETAILS VALUE - Teachable and disciplined
• EMBODY OUR COLLABORATION VALUE - Responsible and respectful

Qualifications

• Must be at least 21 years of age
• A minimum of 5 years of restaurant or retail multi-unit management experience
• No more than 2 jobs in the previous 5 years
• Successfully complete 400 hours Management Training Program in a certified training restaurant
• Must hold and maintain a valid Food Manager's Certification for food safety
• Must have and maintain a valid driver's license and maintain a clean driving record as outlined in Taziki’s Standard Driver's Policy including reliable transportation
• Experience working with franchisees or in a franchised organization
• Ability and willingness to travel per the role’s expectations

Your Physical/Mental Requirements

Position requires the ability to tolerate walking and standing during the entire shift. Requires reaching, bending, lifting, carrying, and must be able to lift a minimum of 30-pounds to chin level without injury. Work with speed and efficiency in high-pressure situations. Demonstrate ability to prioritize and manage multiple locations. Exercises good judgment when dealing with guest situations or complaints and initiates corrective action.

Taziki’s is an Equal Opportunity Employer

Taziki's Café is a fast-casual restaurant brand with more than 90 locations in 17 states. Our menu is Mediterranean-inspired with a Southern flair, and our mission is to create an environment that combines extraordinary food with meaningful human connection. Corporate headquarters are located in Birmingham, AL and Nashville, TN.