Business Analyst

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.
Who is ECI?
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.

• We offer competitive benefits focused on employee well-being, including paid volunteer time off!
• We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
• We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
• Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).

Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
We're looking for a Business Analyst to join the Residential Construction team. ECI’s Residential Construction (RHC) division has the vision to be industry experts, creating the future of home building, selling, and buying. We currently have a range of products to support homebuyers from the beginning of their home search and homebuilders with marketing, selling, building and warranty. You will focus on our MarkSystems product, working cross-functionally across teams to help us develop our strategies, build shared objectives and deliver value to our customers. You’ll work with stakeholders in customer success, development, sales, support, and marketing. You’ll also work closely with our Senior Product Manager to share your learnings and set the strategy for your product and its contribution to the RHC ecosystem.
Responsibilities

• Decompose problems into new features for MarkSystems.
• Organize and prioritize a product backlog for modules of the ERP.
• Build consensus around multiple disciplines.
• Help feed teams voice of the customer information they need to understand how we can solve customer problems.
• Talk to our customers regularly to build and maintain your domain knowledge.
• Help others around you understand the tradeoffs and value of the work that’s being done.
• Work with customers and stakeholders to understand the underlying problems that make people ask for changes/features.
• Work closely with product designers on solutions by writing specs and creating wireframes.
• Develop a sufficient understanding of technical context to help make better, faster decisions, and work closely with engineers on solutions.
• Measure and report on the results of your work.

Experience

• You have home builder experience.
• You have software experience.
• You have a love for working with Builders.
• You can make tradeoffs and show which initiatives provide the greatest value to our customers.
• You look for ways for us to leverage what we have, to get the most value out of our opportunities.
• You use data to show why you believe what you believe.
• You have worked in a remote office with people across time zones.
• You enjoy tinkering and discovering how things work.
• You think in terms of the destination but still value the journey to get there.

Bonus/Additional Experience

• Accounting or Purchasing experience.
• You have 1+ year(s) of MarkSystems experience.
• You have Lean Sigma or experience with any process improvement methodology.
• You have any sales or customer management experience.

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In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

Paid time off, Volunteer time off