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SalaryBusiness Manager, Bloomingdale's NYC
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the Role:
Dynamic, agile & inspirational Leader, able to coach, develop and lead a team to deliver exceptional client service in a complex retail environment. Accountable for creating and executing business objectives while building collaborative partnerships internally and with retail partners. Should possess a teaching as well as a learning mindset for continuous growth.
What Impact You Can Create at CHANEL:
Business Leadership
- Partner with Market Director to ensure alignment on all communication related to corporate strategy, company initiatives, and objectives.
- Work closely with retail partners to align/understand key priorities/events and act as a liaison between the brand and retailer to insure a symbiotic relationship.
- Ability to analyze reports to identify key business wins and opportunities. Uses analysis as a tool to make business decisions. Possess a strong understanding of market trends.
- In partnership with leadership team, coach and continuously train team on clienteling tools provided by the retailer to build client retention and loyalty; use metric reporting as a resource to further develop the team.
- Develop collaborative relationships with New York Flagship counterparts to build a network of mutual learning as well as a support system that can be tapped into regularly.
- Sets clear expectations for team and holds everyone accountable for achieving business objectives in addition to ultimately taking ownership of overall outcomes.
- Attend seasonal seminars hosted by Education Executives and corporate meetings.
- Oversee and delegate operational responsibilities as needed to ensure effectiveness and efficiencies.
- Active involvement in scheduling, payroll processes, deadlines, and compliance.
- Partner with Assistant Business manager as needed.
People and Leadership Development
- Ensure continued growth and development of all team members with a focus on onboarding, succession planning, and career development. Leads consistent talent review process in partnership with Education Executive and Market Director.
- Create and drive individual development plans and engage in ongoing coaching and development conversations with all team members.
- Attract and retain talent by leveraging industry network and internal pipeline to recruit all current and future positions on the team, including freelancers.
- Foster a positive working environment that encourages diversity, mutual respect, team collaboration, and is free of discrimination and harassment.
- Play an active role on the sales floor to lead the team by example, coaches’ side-by-side and have exposure to top clientele to build and develop direct relationships and create a welcoming environment.
- Leverage fluency in product, service, and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience.
- Facilitate regular team communication sessions and host full-team meetings to ensure seamless communication of promotional activity, upcoming events, performance to goal, corporate initiatives, etc.
- Proactively identify, address, and resolve employee issues in a professional manner and in accordance with CHANEL standards, policies, and procedures; partner with HR and Market Director as needed.
Client Experience
- Recruit and loyalize clients to the brand.
- Create a culture of service; provide a unique and memorable in-store and after-sales experience to every client, every day and at every point of sale by being the Host of your boutique.
- Ability to curate, coordinate, execute and recap client-facing events.
- Ownership of all brand image, hygiene standards, and visual merchandising requirements.
- Addresses and successfully resolves client situations according to CHANEL standards as well as retailer-specific guidelines. Partners with appropriate teams and individuals as needed.
You are Energized By:
- Working in a highly collaborative retail environment.
- Process efficiency and problem solving.
- Being entrepreneurial and building a business.
- Having a passion to build long-lasting relationships.
- Making things beautiful by providing the ultimate in-store experience.
- Being service and experience-oriented.
What You Will Bring to The Team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
- A reputation for creating a diverse and welcoming environment that inspires retention of team members and a desire to grow
Position Logistics:
- Bachelor’s degree preferred or equivalent experience.
- 5+ years of leadership experience in a retail luxury environment preferred.
- Experience leading a team, coaching/developing in the moment and handling delicate HR-related situations.
- Outstanding ability to develop strong relationships.
- Team-focused with a desire to collaborate effectively.
- Strong business acumen and communication skills.
- Ability to handle multiple tasks and meet tight deadlines concurrently.
- Excellent presentation, facilitation, and attention to detail skills.
- Self-motivated, detail-oriented and focused on building positive behaviors that are in alignment with the brand’s image
- Working knowledge of Microsoft office suite products preferred
- Must have flexible schedule with the ability to work late nights, weekends, and some holidays.
- Ability to lift-up to 15 pounds and stand for extended periods of time throughout the day.
Compensation:
- The anticipated base salary range for this position is $63,400 through $101,190. Base salary is one component of the total compensation for this position. Other forms of variable pay will be offered for this position. Other components will include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K, pension and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Retail/Field/Boutique positions:
- Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
ONLY FOR INTERNAL POSTING AS NEEDED:
- This role is considered critical in terms of skills, capabilities and preparedness needed. Hence, this is a role that has been discussed throughout regular cycles of people development and succession planning discussions. As a result, a few candidates are likely in discussions and advancing through the recruitment process. However, we still encourage your interest and application as we commit to a fair, objective, and developmental process for all.
Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
CHANEL Community:
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation CHANEL:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation CHANEL website here.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
- CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.
