Address
Form of workJob Description
We are a family owned Automotive Group that has been a dominant part of Chicago automobile retailing for over 90 years. Our Group is growing rapidly and is seeking talented team members to help our team succeed into the next century of operations. Our Group has always and continues to support the local community and provide a fun, fast-paced and collaborative workplace where growth and advancement opportunities abound.
Ford Dealership Service Dispatcher
Napleton Ford of Oak Lawn is looking for an energetic, process and results-driven Service Dispatcher who enjoys getting things done.
The dispatcher will be responsible for distributing repair and maintenance jobs throughout the shop of 25 technicians with the following objectives:
- Every technician hitting their weekly hours objective
- Creating and managing a workflow that enhances overall throughput, as measured by hours booked daily and weekly
- Prioritizing work to benefit customers and shop needs
- Interfacing with advisors and technicians to get work approved and processed in timely fashion
We manage our shop through X-Time (ASR Pro) and Dealertrack, experience with those systems is a plus. Ford experience also valued.
This can be an ideal position for an aspiring career-oriented individual looking to take the first step into real management.
It could also be a great role for an individual with management experience who prefers to interact internally rather than be primarily customer facing.
The Service Dispatcher will also help handle internal tickets, new car PDI's and used car inspections.
Ford Dealership Service Dispatcher Qualifications:
- Must have experience in service management, or in dispatch in a large service department.
Ford Dealership Service Dispatcher Job Type:
- Full-time
Ford Dealership Service Dispatcher Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Required License/Certification:
- Driver's License (Required)
