Food Service Supervisor

The Company:

The Innovation Center by Viable Engineering Solutions is a world-class concept-to-completion center for the industrial market. We take Research and Development to the next level by providing complete all-in-one fast prototyping and non-destructive testing solutions in our state-of-the-art concept-to-completion facility. The Innovation Center is located in Orlando in the heart of the Central Florida Research Park right next to the University of Central Florida.

The Position:

We are currently seeking a new team member to join our Hospitality department. The successful candidate will be responsible for overseeing daily operations of the hospitality department while ensuring a stellar customer experience is delivered to all guests. Customer service, supervisory experience, and execution are the key aspects of this role. You will be responsible for delivering the best-in-class dining experience to all guests. Outstanding time management, excellent attention to detail and follow-through is also a must for this role.

Tour of our facility:
https://vimeo.com/836289591/42c171e211

Supervisory Responsibilities:

• Manages day-to-day operations of Hospitality Department
• Supervise and coordinate the activities of staff
• Schedule and assign tasks to ensure efficient operation
• Create and manage employee schedules
• Coordinate shifts to satisfy client requests
• Hold recurring 1:1 meetings with all team members to review goal progress and performance
• Ensures all department employee’s timesheets are accurate and approves all timesheets by the deadline each payroll cycle
• Train new employees on restaurant policies, procedures, and service standards
• Address performance issues and implement corrective actions
• Address and resolve day-to-day operational challenges promptly
• Implement solutions to improve efficiency and customer experience
• Enforce company policies and procedures
• Ensure compliance with health and safety regulations
• Oversee inventory levels and order supplies as needed

Responsibilities:

• Warmly welcome guests. Provide exceptional customer service by being attentive, polite, and responsive to guest needs
• Prepare and serve lunches to guests and/or meeting attendees
• Ensure that all facilities are kept clean and presentable
• Arrange tables/counters with food, beverages, and service items
• Monitor and maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper cleanliness, and safety
• Bring creative ideas and suggestions to the table
• Ability to work in a fast and slow-paced environment
• Ability to be flexible and adapt to different working environments
• Provide excellent guest service by addressing any concerns or special requests
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Provide clear communications within the team that are aligned with the business objectives and the Innovation Centers event strategy
• Follow all internal processes and policies; and use internal technology systems effectively
• Performs other duties as assigned

Additional Job Responsibilities:

• Manage relationships with suppliers and vendors
• Gather and analyze customer feedback
• Implement improvements based on feedback received

Required Skills/Abilities:

• Dependable and reliable with attendance, punctuality, meeting deadlines and completing tasks
• Must be able to work a flexible schedule around customers’ needs. Must be able to work on-site at our facility until 5pm M-F. Start and end times will vary depending on events and customer's needs. Must be able to work OT during heavy weeks with events. Very few weekends required.
• Excellent interpersonal and customer service skills
• A friendly, professional appearance and attitude with guests and coworkers is essential
• Impeccable attention to detail and anticipating guests’ requests
• Excellent verbal communication, time management and organization skills
• Energy and enthusiasm to work with diverse customers
• An elevated level of self-awareness, receptivity to change and integrity
• Ability to solve problems and provide solutions
• Fostering teamwork with a positive attitude
• Ability to follow directions and complete a task in the timeframe instructed

Education and Experience:

• Completed customer service or hospitality training program preferred
• Proficient in Microsoft skills (Word, Excel, Outlook)
• Proven experience with managing and training staff
• Experience with food Safety Policy Procedure is preferred
• FL Food Safety Certified is required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 20 pounds at times
• Must be able to stand and walk for prolonged periods of time including bending and stooping

Benefits:

• 2 weeks PTO
• 6 paid holidays
• Hourly pay – depending on experience
• Overtime – time and a half
• 401K Matching
• Medical insurance plan
• Vision insurance fully covered
• Dental insurance offered
• $10,000 life insurance, also giving you access to our Employee EAP program
• Every last Friday of a given month can be taken off with approval. Four 10 hour days can be worked during that last week of the month.

Viable Engineering Solutions, LLC is an Equal Opportunity Employer. We value diversity and welcome the enrichment it brings to our creative environment. All of our employment decisions are based on current business needs, job requirements, merit, and performance without taking into account the stuff that doesn’t matter like age, sex, race, color, belief, sexual orientation, marital status, political affiliation or anything else that isn’t relevant to your job. We do not tolerate discrimination or harassment of any kind and are committed to providing our employees with a safe place to work where how they do their job is what matters.