Address
Form of workJob Classification: Food Server
Job Summary:
The primary responsibility of the Food Server is to provide prompt, courteous service to guests and ensure the guests receive a pleasurable dining experience that will make them want to come back again.
Supervision exercised:
None
Supervision received:
Supervisor: manager on duty
Supervision: has assigned duties, station, and procedures that are monitored throughout the shift by management.
Responsibilities:
1. Acknowledge the customer immediately with a smile.
2. Inform guests of any specials and have a full understanding of the menu to answer any questions.
3. Take beverage orders and serves in a timely manner.
4. Ensure food order is correct before ringing into pos and before serving the guests.
5. Monitor tables closely and be attentive to guests' needs.
6. Clear empty plates and glassware from tables and place them quickly in the dish pit.
7. Prepare sections and side stations, i.e., Make sure tables are cleaned, aligned, and properly set throughout shift and station is clean and organized throughout shift.
8. Prepare napkins that are uniform and up to company specifications.
9. Assigned side work that is listed on the Food Server "side work checklist". This list includes but is not limited to things such as wiping and organizing fridges and station areas; restocking any dry goods or teas, coffee, etc.; folding napkins; refilling jelly and sugar caddies.
10. Make sure all areas of the dining room are clean and free of debris.
11. Provides additional items to customers as to maximize check average, tip %, and company profits.
12. Is at all times appropriately groomed and wears the uniform provided.
13. Follows all 4 steps of the "spotlight behavior" pamphlet.
14. Keep hutches/pos stations clean, tidy, organized, and sanitized.
Job specifications:
1. Work requires 6 months previous Food Server experience.
2. Work requires effective communication in English, both verbal and written form in a professional manner.
3. Must present a neat and professional appearance.
4. Work requires interactions with guests, public and co-workers.
5. Work requires teamwork with other staff members.
Working conditions:
Fast paced, high volume environment involving constant public interaction. Also, requires carrying serving trays weighing up to 15lbs, and may require lifting bus tubs weighing up to 40 lbs. Shifts may vary based on business needs. Must be able to tolerate secondary tobacco smoke.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The physical qualifications listed below are general requirements for this position. The actual exertion level and frequency of use can and does fluctuate depending on the individual task being performed.
Physical qualifications:
1. Ability to move throughout the dining room effectively.
2. Ability to lift and carry serving trays weighing up to 15lbs and bus tubs weighing up to 40 lbs.
3. Ability to perform reaching and stooping motions.
Other duties:
1. Additional related duties as requested by manager.
V&E Restaurants is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Job Summary:
The primary responsibility of the Food Server is to provide prompt, courteous service to guests and ensure the guests receive a pleasurable dining experience that will make them want to come back again.
Supervision exercised:
None
Supervision received:
Supervisor: manager on duty
Supervision: has assigned duties, station, and procedures that are monitored throughout the shift by management.
Responsibilities:
1. Acknowledge the customer immediately with a smile.
2. Inform guests of any specials and have a full understanding of the menu to answer any questions.
3. Take beverage orders and serves in a timely manner.
4. Ensure food order is correct before ringing into pos and before serving the guests.
5. Monitor tables closely and be attentive to guests' needs.
6. Clear empty plates and glassware from tables and place them quickly in the dish pit.
7. Prepare sections and side stations, i.e., Make sure tables are cleaned, aligned, and properly set throughout shift and station is clean and organized throughout shift.
8. Prepare napkins that are uniform and up to company specifications.
9. Assigned side work that is listed on the Food Server "side work checklist". This list includes but is not limited to things such as wiping and organizing fridges and station areas; restocking any dry goods or teas, coffee, etc.; folding napkins; refilling jelly and sugar caddies.
10. Make sure all areas of the dining room are clean and free of debris.
11. Provides additional items to customers as to maximize check average, tip %, and company profits.
12. Is at all times appropriately groomed and wears the uniform provided.
13. Follows all 4 steps of the "spotlight behavior" pamphlet.
14. Keep hutches/pos stations clean, tidy, organized, and sanitized.
Job specifications:
1. Work requires 6 months previous Food Server experience.
2. Work requires effective communication in English, both verbal and written form in a professional manner.
3. Must present a neat and professional appearance.
4. Work requires interactions with guests, public and co-workers.
5. Work requires teamwork with other staff members.
Working conditions:
Fast paced, high volume environment involving constant public interaction. Also, requires carrying serving trays weighing up to 15lbs, and may require lifting bus tubs weighing up to 40 lbs. Shifts may vary based on business needs. Must be able to tolerate secondary tobacco smoke.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The physical qualifications listed below are general requirements for this position. The actual exertion level and frequency of use can and does fluctuate depending on the individual task being performed.
Physical qualifications:
1. Ability to move throughout the dining room effectively.
2. Ability to lift and carry serving trays weighing up to 15lbs and bus tubs weighing up to 40 lbs.
3. Ability to perform reaching and stooping motions.
Other duties:
1. Additional related duties as requested by manager.
V&E Restaurants is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
